In order to qualify for MA reimbursement, family planning clinics shall certify to the department that:
Services are prescribed by a physician or are provided by a nurse midwife as provided under s. 441.15
, Stats.; and
No sterilization procedures are available to persons who are mentally incompetent, institutionalized or under the age of 21.
Upon referral from any source or upon the patient's own application;
Without regard to race, nationality, religion, family size, martial status, maternity, paternity, handicap or age, in conformity with the spirit and intent of the civil rights act of 1964, as amended, and the rehabilitation act of 1973, as amended;
With efficient administrative procedures for registration and delivery of services, avoiding prolonged waiting and multiple visits for registration. Patients shall be seen on an appointment basis whenever possible.
Acceptance of family planning service shall be voluntary, and individuals shall not be subjected to coercion either to receive services or to employ or not to employ any particular method of family planning. Acceptance or nonacceptance of family planning services shall not be a prerequisite to eligibility for or receipt of any other service funded by local, state, or federal tax revenue.
A variety of medically approved methods of family planning, including the natural family planning method, shall be available to persons to whom family planning services are offered and provided.
The clinic shall not provide abortion as a method of family planning.
Efforts shall be made to obtain third party payments when available for services provided.
All personal information obtained shall be treated as privileged communication, shall be held confidential, and shall be divulged only upon the recipient's written consent except when necessary to provide services to the individual or to seek reimbursement for the services. The agency director shall ensure that all participating agencies preserve the confidentiality of patient records. Information may be disclosed in summary, statistical or other form which does not identify specific recipients.
The family planning clinic shall have a governing body which is responsible for the conduct of the staff and the operation of the clinic.
A designated person shall be responsible for the day-to-day operation of the clinic.
Written policies and procedures shall be developed which govern the utilization of staff, services to patients and the general operation of the clinic.
Job descriptions for volunteer and paid staff shall be prepared to assist staff members in the performance of their duties.
Each clinic shall have a record system that includes the following components:
With accumulated data on supplies, staffing, appointments and other administrative functions;
For purposes of following up on patients for medical services or referrals to other community resources; and
Organizational records to document staff time, governing body meetings, administrative decisions and fund raising.
Each clinic shall engage in a continuing effort of evaluating, reporting, planning and implementing changes in program operation.
Each clinic shall develop a system of appointments and referrals which is flexible enough to meet community needs.
Each clinic shall make provision for a medical back-up for patients who experience family planning related problems at a time when the clinic staff is unavailable.
Clinic staff, either paid or volunteer, shall perform the following functions:
Outreach workers or community health personnel shall have primary responsibility to contact individuals in need of family planning services, initiate family planning counseling, and assist in receiving, successfully using and continuing medical services;
The secretary or receptionist shall greet patients at the clinic, arrange for services and perform a variety of necessary clerical duties;
The interviewer or counselor shall take social histories, provide family planning information to patients and counsel patients regarding their family planning and related problems;
The nurse or clinic aide shall assist the physician in providing medical services to the patient;
The physician shall be responsible for providing or exercising supervision over all medical and related services provided to patients; and
Training programs shall be developed for new staff, and time shall be made available periodically for their training.
For existing staff, time shall be made available for staff conferences and for inservice training in new techniques and procedures.
For volunteers, time shall be made available for staff to coordinate, train, and supervise them to be an effective, integral part of the clinic.
Patient and community outreach.
Each clinic shall have an active outreach effort aimed at:
Recruiting and retaining patients in the family planning clinic, through:
Procedures for family planning counseling and motivating appropriate persons to avail themselves of family planning medical services;
Assisting individuals in receiving family planning medical services;
Activities designed to follow-up potential and actual family planning patients as indicated; and
Meeting all human needs through appropriate and effective referral to other community resources; and
Increasing community awareness and acceptance of the family planning clinic through:
Public information campaigns utilizing all channels of communication;
Development of formal referral arrangements with community resources; and
Involvement of appropriate community residents in the operation of the family planning clinic.
Patient education and counseling.
At the time the patient is to receive family planning medical services, the following components of social services shall be provided:
An intake interview designed to obtain pertinent information regarding the patient, to explain the conditions under which services are provided and to create the opportunity for a discussion of the patient's problems;
Methods of contraception, including how they work, side effects and effectiveness;
An opportunity for patients to ask questions and discuss their concerns; and
An optional discussion of such topics as breast and cervical cancer, venereal disease, human sexuality or vaginopathies; and
Clarify any areas of concern or questions regarding medical services;
Elicit from the patient evidence of a complete understanding of the use of family planning methods;
Effectively inform the patient what procedures are to be followed if problems are experienced;
Inform the patient about the clinic's follow-up procedures and possible referral to other community resources; and
All medical and related services shall be provided by or under the supervision and responsibility of a physician.
Prescription of the family planning method selected by the patient unless medically contraindicated;
Instructions on the use of the chosen method, provision of supplies and schedule for revisits; and
Referral to inpatient service when necessary to treat complications of contraceptive services provided by the clinic.
Equipment and supplies in the clinic shall be commensurate with the services offered. Sufficient first aid equipment shall be available for use when needed.
Treatment for minor vaginal infections and venereal disease may be made available either by the clinic or through referral.
The family planning clinic shall be designed to provide comfort and dignity for the patients and to facilitate the work of the staff. A clinic facility shall be adequate for the quantity of services provided, and shall include:
A comfortable waiting room with an area for patient reception, record processing and children's play;
A group conference room for staff meetings and patient education;