PSC 160.03(2)(a)4. 4. Access to emergency services numbers and 9-1-1 operability where requested by local authorities.
PSC 160.03(2)(a)5. 5. Equal access to interlata interexchange carriers subject to federal communications commission orders and rules.
PSC 160.03(2)(a)6. 6. Equal access to intralata interexchange carriers pursuant to schedules, terms and conditions imposed by commission orders and rules.
PSC 160.03(2)(a)7. 7. Single party revertive calling, if 2 or more pieces of customer premises equipment can be simultaneously active on the line or channel being used by the customer.
PSC 160.03(2)(a)8. 8. A reasonably adequate number of calls within a reasonably adequate local calling area as defined by the commission.
PSC 160.03(2)(a)9. 9. Connectivity with all public toll, local, wireline and wireless networks, and with various internet service providers.
PSC 160.03(2)(a)10. 10. Telecommunications relay service to facilitate communication between teletypewriter users and non-teletypewriter users.
PSC 160.03(2)(a)11. 11. Access to operator service.
PSC 160.03(2)(a)12. 12. Access to directory assistance.
PSC 160.03(2)(a)13. 13. Toll blocking, 900 and 976 number blocking and extended community calling blocking options as specified in s. PSC 160.04.
PSC 160.03(2)(a)14. 14. Intercept and announcements for vacant, changed, suspended and disconnected numbers in oral and TTY-readable formats.
PSC 160.03(2)(a)15. 15. A directory listing with the option for non-listed and non-published service.
PSC 160.03(2)(b) (b) Annual distribution of a local telephone directory in accordance with s. PSC 165.055.
PSC 160.03(2)(c) (c) Timely repair.
PSC 160.03 History History: Cr. Register, April, 1996, No. 484, eff. 5-1-96; am. (2) (a) 7. to 10., and 14., r., (2) (c), renum. (2) (d) to be (2) (c), Register, April, 2000, No. 532, eff. 5-1-00; except (2) (a) 14. eff. 11-1-00.
PSC 160.031 PSC 160.031 Essential data transmission capability.
PSC 160.031(1)(1) The data transmission capability specified in s. PSC 160.03 shall be at least 9600 bits per second effective July 1, 1996.
PSC 160.031(2) (2) For lines extending greater than 10,000 feet from the central office, this data transmission capability requirement shall be met under an implementation schedule to be set by the commission.
PSC 160.031 History History: Cr. Register, April, 1996, No. 484, eff. 5-1-96; r. (3), Register, April, 2000, No. 532, eff. 5-1-00.
PSC 160.035 PSC 160.035 Advanced service capabilities.
PSC 160.035(1)(1) "Advanced service capabilities" means all the following:
PSC 160.035(1)(a) (a) Digital access lines and channels by January 1, 2000.
PSC 160.035(1)(b) (b) High speed data transfer connectivity by January 1, 2002.
PSC 160.035(1)(c) (c) Two-way interactive video conferencing at a speed no less than 30 frames per second and two-way interactive imaging capabilities by January 1, 2003.
PSC 160.035(2) (2) In the absence of alternative providers and in the presence of sufficient demand, or to promote economic development and infrastructure development, a local exchange service provider shall, by the date set by the commission, make available to any customer on request, in a timely manner, at affordable prices, any advanced service capabilities.
PSC 160.035(3)(a)(a) Upon its own motion, upon petition by a local exchange service provider for relief from an obligation in sub. (2) or upon petition by a customer alleging that an advanced service is not available in a timely manner, is needed but not scheduled for deployment under this section, or is not priced at an affordable level, the commission may investigate the offering of a given advanced service capability.
PSC 160.035(3)(b) (b) The investigation shall address, but is not limited to, the reasonableness of the required investment in equipment and facilities, the presence of alternative providers, level of demand, and other factors included in s. 196.03 (6), Stats. Following investigation, including notice and opportunity for hearing, the commission may determine, based on the above criteria, a deployment schedule, a maximum reasonable rate, whether the provider requires assistance from the universal service fund to provide the service, and any other requirement necessary to meet customer demand for an advanced service capability.
PSC 160.035 History History: Cr. Register, April, 1996, No. 484, eff. 5-1-96; am. (1) (c), renum. (3) to be (3) (a) and am., cr. (3) (b), Register, April, 2000, No. 532, eff. 5-1-00.
PSC 160.04 PSC 160.04 Toll blocking.
PSC 160.04(1)(1) Blocking obligations. Every local exchange service provider in the state shall offer the capability to block all long distance calls and, separately, the capability to block 900 and 976 number calls and the capability to block extended community calling unless a timely waiver has been granted to the local exchange service provider by the commission.
PSC 160.04(2) (2)Charges. Blocking shall be without monthly or nonrecurring charge to low-income customers and at no charge other than for second and subsequent service activation orders for other residential and standard business line customers.
PSC 160.04(3) (3)Emergency service. Blocking shall not prevent the customer from reaching the emergency service numbers appropriate for the customer's location.
PSC 160.04(4) (4)Public notification and education. A local exchange service provider shall make all reasonable efforts to inform customers within its service areas of the availability of, and eligibility requirements for cost-free toll blocking services, 900 and 976 number blocking services and extended community calling blocking services. The local exchange service provider shall also make reasonable efforts to instruct eligible customers requesting the service in use of the equipment or service.
PSC 160.04(5) (5)Petition for waiver. A local exchange service provider seeking a waiver of its blocking obligations under this section shall submit to the commission the following information:
PSC 160.04(5)(a) (a) The provider's name and address.
PSC 160.04(5)(b) (b) An explanation of why a waiver is being requested and of why the provider considers implementation of blocking to be an unreasonable expense for the provider and its customers.
PSC 160.04(5)(c) (c) Costs of hardware, software, programming, customer education, installation, maintenance and any other costs, on a per-customer basis, for blocking capability using customer premises equipment.
PSC 160.04(5)(d) (d) Costs of hardware, software, programming, customer education, installation, maintenance and any other costs, on a per customer basis, for blocking equipment installed in a central office, providing a separate calculation for each exchange for which an exemption is requested.
PSC 160.04(5)(e) (e) An estimate of the number of customers, by exchange, expected to request the service.
PSC 160.04(6) (6) The commission staff shall review the waiver request and issue a letter to the provider granting or denying the application.
PSC 160.04 History History: Cr. Register, April, 1996, No. 484, eff. 5-1-96; am. (1), Register, April, 2000, No. 532, eff. 5-1-00.
PSC 160.05 PSC 160.05 Universal service fund programs. Universal service fund monies may be used for fund administration; for the purpose of informing the public regarding the universal service fund, its existence, purpose, intent and areas of use; and for the following purposes:
PSC 160.05(1) (1) For the following programs as adopted by the commission under the appropriation in s. 20.155 (1) (q), Stats.:
PSC 160.05(1)(a) (a) Link-Up America, as specified in s. PSC 160.061.
PSC 160.05(1)(b) (b) Lifeline assistance, as specified in s. PSC 160.062.
PSC 160.05(1)(c) (c) Voice mail service for the homeless, as specified in s. PSC 160.125 (1).
PSC 160.05(1)(d) (d) Telecommunications equipment purchase program (TEPP) vouchers, as specified in s. PSC 160.071 (1).
PSC 160.05(1)(e) (e) Telecommunications customer assistance program, as specified in s. PSC 160.08.
PSC 160.05(1)(f) (f) High rate assistance credits, as specified in s. PSC 160.09.
PSC 160.05(1)(g) (g) Alternative universal service protection plans, as specified in s. PSC 160.092.
PSC 160.05(1)(h) (h) Rate shock mitigation, as specified in s. PSC 160.10.
PSC 160.05(1)(i) (i) Assistance to institutions, as specified in s. PSC 160.11.
PSC 160.05(1)(j) (j) Intralata toll service provider of last resort, as specified in s. PSC 160.14.
PSC 160.05(1)(k) (k) Funding for programs or projects approved under s. PSC 160.125 (2).
PSC 160.05(1)(L) (L) Public interest pay telephones, as specified in s. PSC 160.073.
PSC 160.05(1)(m) (m) Outreach for low-income assistance programs, as specified in s. PSC 160.063.
PSC 160.05(1)(n) (n) Eligible telecommunications carriers designated under s. PSC 160.13 (5) (c).
PSC 160.05(1)(o) (o) Advanced service capabilities, as specified in s. PSC 160.035.
PSC 160.05(1)(p) (p) Second line for 2 line voice carryover, as specified in s. PSC 160.071 (6) (b).
PSC 160.05(1)(q) (q) Medical telecommunications equipment program, as specified in s. 196.218 (4u), Stats.
PSC 160.05(1)(r) (r) Payments by the department of public instruction to extend its contract with the National Federation of the Blind for the Newsline electronic information service, as specified in s. 9139 (1d), 1999 Wis. Act 9, and s. 196.218 (5) (a) 8., Stats.
PSC 160.05(1)(s) (s) Other programs consistent with the purposes identified in s. 196.218 (5) (a) 1., Stats., as they are approved by the commission on an interim basis.
PSC 160.05 Note Note: The text of s. 196.218 (5) (a) 1., Stats., appears in a note after s. PSC 160.125 (2) (a).
PSC 160.05(2) (2) For payments by the technology for educational achievement in Wisconsin board for educational telecommunications access support, as specified in s. 196.218 (5) (a) 5., Stats., under the appropriation in s. 20.505 (4) (s), (t), (tm) and (tu), Stats., and for payments under the appropriation in s. 20.865 (4) (u), Stats.
PSC 160.05(3) (3) For payments to the department of administration for telecommunications services provided to the campuses of the university of Wisconsin system at River Falls, Stout, Superior and Whitewater, as specified in s. 196.218 (5) (a) 6., Stats., under the appropriation in s. 20.285 (1) (q), Stats.
PSC 160.05(4) (4) For grants awarded by the technology for educational achievement in Wisconsin board prior to July 1, 2002, as specified in s. 196.218 (5) (a) 7., Stats., under the appropriation in s. 20.505 (4) (s), Stats.
PSC 160.05 Note Note: Section 196.218 (5) (a) 7., Stats., was repealed by 2007 Wis. Act 20.
PSC 160.05(5) (5) For payments by the department of public instruction to contract for periodical and reference information databases as specified in s. 115.28 (26), Stats., under the appropriation in s. 20.255 (3) (q), Stats.
PSC 160.05 History History: Cr. Register, April, 1996, No. 484, eff. 5-1-96; emerg. am. (intro.), renum. (1) to (10) to be (1) (a) to (j), cr. (2) to (4), eff. 2-27-98; am. (intro.), renum. (1) to (10) to be (1) (a) to (j), cr. (2) to (4), Register, October, 1998, No. 514, eff. 11-1-98; am. (intro.), (1) (c), (d), (i) and (2), cr. (1) (k) to (s) and (5), Register, April, 2000, No. 532, eff. 5-1-00; corrections in (2) and (4) made under s. 13.93 (2m) (b) 7., Stats., Register April 2007 No. 616; correction in (1) (s) made under s. 13.92 (4) (b) 7., REgister February 2013 No. 686.
PSC 160.06 PSC 160.06 Eligibility for low-income programs.
PSC 160.06(1)(1) Low-income assistance eligibility. Local exchange service providers shall verify an applicant's eligibility for low-income assistance programs by making timely queries of the applicable databases of the Wisconsin department of workforce development, the Wisconsin department of revenue, or other state agencies. Applicant eligibility shall be verified by finding the applicant to be any of the following:
PSC 160.06(1)(a) (a) An active client of at least one of the programs listed in s. PSC 160.02 (8).
PSC 160.06(1)(b) (b) A member of the active client's household whose low income qualifies the client for benefits under at least one of the programs listed in s. PSC 160.02 (8).
PSC 160.06(1)(c) (c) A recipient of the Wisconsin homestead tax credit for the most recently completed tax year. If the applicant's tax filing for the most recently completed tax year has not been posted to the records of the Wisconsin department of revenue and if application for low-income assistance is made on or before June 30th, then the tax year prior to the most recently completed tax year may be used to determine eligibility.
PSC 160.06(2) (2)Eligibility reconfirmation. Eligibility shall be reconfirmed on at least an annual basis for all customers receiving lifeline assistance.
PSC 160.06(3) (3)Eligibility inquiry. Local exchange service providers shall inquire of the customer regarding eligibility of that customer for low-income programs on each order for initial or moved residential service and, orally or in writing, in the first contact with a customer during a year concerning disconnection or payment arrangements.
PSC 160.06(4) (4)Query authorization. Local exchange service providers shall comply with client authorization requirements of the Wisconsin department of workforce development, the Wisconsin department of revenue, or other state agencies for database queries necessary for eligibility verification. Customers shall complete and remit any reasonably required query authorization forms or forfeit eligibility.
PSC 160.06(5) (5)Exceptions. Lifeline and Link-Up programs are not available to customers who are dependents for federal income tax purposes as defined in 26 USC 152 (1986), unless the customer is more than 60 years of age.
PSC 160.06 History History: Cr. Register, April, 1996, No. 484, eff. 5-1-96; renum. (1) to be (1) (intro.) and am. (1) (intro.), renum. (5) (a) to be (5), cr. (1) (a) to (c), am. (3) and (4), r. (5) (b), Register, April, 2000, No. 532, eff. 5-1-00.
PSC 160.061 PSC 160.061 Link-Up America program.
PSC 160.061(1) (1) All local exchange service providers shall waive all applicable nonrecurring charges when initiating or moving essential telecommunications services, as defined in s. PSC 160.03 (2), for low-income, single line customers. All federal, state, county and local taxes applicable to the waived charges shall also be waived.
PSC 160.061(2) (2) Waivers apply for new service installations, for moves from one residence to another, and for reconnection of an existing service.
PSC 160.061(3) (3) Charges to be waived include the following, or their equivalent: service ordering, record change, central office connection, outside plant or line connection and premises visit.
PSC 160.061(4)(a)(a) Customers whose claim of eligibility for link-up benefits cannot be verified at the time the service order is issued may be billed for installation charges. These customers shall receive a grace period for payment of installation charges until the due date of the second bill issued following installation of service.
PSC 160.061(4)(b) (b) The local exchange service provider shall periodically perform an eligibility verification check during the 60-day period from the date service is connected. If the customer's eligibility cannot be confirmed within 45 days, the customer shall be notified in writing of the situation. A credit shall be issued for appropriate charges once eligibility has been confirmed.
PSC 160.061(5) (5) Customers who have paid installation charges may receive the link-up waiver as a credit on their bills, providing that claim is made with the local exchange service provider within 60 days following completion of the service order and that all other link-up eligibility requirements are met.
PSC 160.061(6) (6) Local exchange service providers that are eligible telecommunications carriers under s. PSC 160.13 may receive reimbursement from the universal service fund for 50% of the waived nonrecurring charges. Local exchange service providers that are not eligible telecommunications carriers may receive reimbursement from the universal service fund for 100% of the waived nonrecurring charges.
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