Register March 2018 No. 747
Chapter DOC 310
COMPLAINT PROCEDURES
DOC 310.01 Purpose and authority.
DOC 310.02 Applicability.
DOC 310.04 Inmate complaint review system.
DOC 310.05 Exhaustion of administrative remedies.
DOC 310.06 Scope of complaint review system.
DOC 310.07 Filing of complaints.
DOC 310.08 PREA complaint procedure.
DOC 310.09 Filing of complaint appeal.
DOC 310.10 Processing complaints.
DOC 310.11 Reviewing authority decision
.
DOC 310.12 Review by corrections complaint examiner.
DOC 310.13 Secretary's decision.
DOC 310.14 Complaint processing following release.
DOC 310.15 Resolution of affirmed complaint.
DOC 310.16 Confidentiality.
Ch. DOC 310 Note
Note: Chapter HSS 310 was renumbered Chapter DOC 310 under s. 13.93 (2m) (b) 1., 2. and 7., Stats.
Ch. DOC 310 Note
Note:
Chapter DOC 310 as it existed on November 30, 2002 was repealed and a new chapter DOC 310 was created, Register November 30, 2002 No. 563, effective December 1, 2002.
Ch. DOC 310 Note
Note: Most of the sections in this chapter have explanatory material relating to the text of the rule. This material can be found in the appendix following the last section.
Ch. DOC 310 Note
Note:
Chapter DOC 310 as it existed on February 28, 2018 was repealed and a new chapter DOC 310 was created, Register March 26, 2018 No. 747, effective April 1, 2018.
DOC 310.01(1)(1) The purpose of this chapter is to afford inmates in institutions a process by which grievances may be expeditiously raised, investigated, and decided.
DOC 310.01(2)
(2) The inmate complaint review system serves the following objectives:
DOC 310.01(2)(a)
(a) To allow inmates to raise in an orderly fashion issues regarding department policies, rules, living conditions, and employee actions that personally affect the inmate or institution environment, including civil rights claims.
DOC 310.01(2)(b)
(b) To provide the department an opportunity to resolve the issue before an inmate commences a civil action or special proceeding.
DOC 310.01(2)(d)
(d) To review and explain correctional policy or practice to inmates and employees.
DOC 310.01(2)(e)
(e) To identify errors and deficiencies in correctional policy or practice.
DOC 310.01 History
History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18. DOC 310.02(1)(1) This chapter applies to all inmates in the department's legal custody.
DOC 310.02(2)
(2) Inmates may file complaints with the department for matters under the department's authority.
DOC 310.02(3)
(3) Inmates housed in other jurisdictions are required to file complaints with that jurisdiction for all matters under that jurisdiction's control.
DOC 310.02 History
History: CR 16-054: cr., Register March 2018, No. 747, eff. 4-1-18. DOC 310.03
DOC 310.03 Definitions. In this chapter:
DOC 310.03(2)
(2) “Calendar year” means 12 calendar months beginning January 1 and ending December 31.
DOC 310.03(3)
(3) “Complaint record” means ICRS forms and evidence compiled in connection with an ICRS complaint by the ICE or CCE.
DOC 310.03(4)
(4) “Corrections complaint examiner” or “CCE” means the employee of the department who is designated by the secretary to process and review complaints appealed to the secretary.
DOC 310.03(5)
(5) “Days" means all calendar days including Saturdays, Sundays, and state legal holidays.
DOC 310.03(6)
(6) “Department” means the department of corrections.
DOC 310.03(7)
(7) “Division” means the division of adult institutions.
DOC 310.03(8)
(8) “Employee” means any staff member, an employee of a contract agency, an independent contractor, or a volunteer of the department or an institution.
DOC 310.03(9)
(9) “Good cause” means substantial grounds, justification, or reason to take a certain action as determined by the examiner.
DOC 310.03(10)
(10) “Inmate complaint review system” or “ICRS” means the process by which complaints filed by inmates of adult correctional institutions are investigated and resolved.
DOC 310.03(11)
(11) “Institution” means a correctional institution or correctional facility defined under s.
302.01, Stats.
DOC 310.03(12)
(12) “Institution complaint examiner” or “ICE” means the person or persons at each institution designated by the warden to process, investigate, and make recommendations on complaints filed under this chapter.
DOC 310.03(15)
(15) “Reviewing authority” means a person who is authorized to review and decide an inmate complaint.
DOC 310.03(16)
(16) “Secretary” means the secretary of the department or designee.
