PSC 185.12(12m) (12m) “Non-residential customer” means any commercial, industrial, or public authority customer.

PSC 185.12(13) (13) “Occupant” means the resident or residents of a premises to which utility service is provided;

PSC 185.12(14) (14) “Percent registration” means the ratio of the meter registration divided by the actual volume or rate of flow, stated in percent. Stated more simply for domestic (volumetric) meters, this is the percent of the water delivered through a meter which the meter actually registers;

PSC 185.12(15) (15) “Private hydrant” means any hydrant whose lead is connected to a private water main, private lateral, or public main where the hydrant lead is owned by the customer;

PSC 185.12(16) (16) “Prompt payment” means payment prior to the time when a utility could issue a notice of disconnection for nonpayment of an amount not in dispute;

PSC 185.12(17) (17) “Protective service emergency” means a threat to the health or safety of a resident because of the infirmities of aging, other developmental or intellectual disabilities, or like infirmities incurred at any age, or the frailties associated with being very young;

PSC 185.12(17m) (17m) “Public authority customer” means a customer that is a department, agency, or entity of the local, state, or federal government, including a public school, college, or university.

PSC 185.12(18) (18) “Public hydrant” means any hydrant and lead owned by the utility and connected to a utility-owned main, whether that main is in the public right-of-way or owned by the utility on an easement through private property;

PSC 185.12 Note Note: The hydrant and related fixtures would be recorded on the books of the utility.

PSC 185.12(19) (19) “Public utility” means an entity or individual included in s. 196.01 (5), Stats., which provides water for the public and an entity authorized by s. 66.0819, Stats., which provides water and sewer service for the public;

PSC 185.12(20) (20) “Remote outside meter” (ROM) means an analog device attached to a building structure which displays the reading of the base meter through electronic pulses sent from the base meter. Remote outside meters are considered part of the utility’s metering configuration.

PSC 185.12(20g) (20g) “Residential customer” means a customer taking service for residential or domestic purposes but does not include a multi-family residential customer.

PSC 185.12(20r) (20r) “Station meter” means a meter used to measure the volume or flow of water within a utility’s distribution system and not used to measure customer use. Station meter includes any meter used to measure water pumped from groundwater wells, surface water intakes, storage facilities, treatment facilities, or booster pumps.

PSC 185.12(21) (21) “Voucher agreement” means a payment agreement guaranteed by a third party who has access to or control over the benefits and finances of a public assistance recipient.

PSC 185.12(22) (22) “Water conservation” means practices, techniques, and technologies that reduce the demand for water, reduce water loss or waste, or improve water use efficiency.

PSC 185.12 Note Note: Examples of some public assistance are:

PSC 185.12 Note (a) Aid to families with dependent children (AFDC) restrictive payment arrangements;

PSC 185.12 Note (b) Social security representative payee;

PSC 185.12 Note (c) General relief voucher payment systems;

PSC 185.12 Note (d) Legal guardian.

PSC 185.12 History History: Cr. Register, January, 1997, No. 493, eff. 2-1-97; correction in (19) made under s. 13.93 (2m) (b) 7., Stats., Register October 2001 No. 550; CR 11-039: cr. (3e), (3m), (3s), (4m), (10e), (10m), (10s), (11m), (12m), (17m), (20g), (20r), (22) Register July 2012 No. 679, eff. 8-1-12; (4m) renum. to (3s) under s. 13.92 (4) (b) 1., Stats., Register July 2012 No. 679; 2019 Wis. Act 1: am. (17) Register May 2019 No. 761, eff. 6-1-19.

PSC 185.13 PSC 185.13 General requirement. Every utility shall furnish reasonably adequate service and facilities at the rates filed with the commission and subject to this chapter and the rules of the utility that are on file with the commission.

PSC 185.13 History History: Cr. Register, January, 1997, No. 493, eff. 2-1-97.

PSC 185.15 PSC 185.15 Free or discriminatory service prohibited. No utility shall provide water service free or at a rate different than provided for in its rates. (See ss. 196.22 and 196.60, Stats.) This section applies to, but is not limited to, water service for all nonutility municipal purposes such as street and sewer flushing, and service to nonutility public buildings.

PSC 185.15 History History: Cr. Register, January, 1997, No. 493, eff. 2-1-97.

PSC 185.16 PSC 185.16 Protection of water utility facilities.

PSC 185.16(1) (1) A water public utility upon receipt of written notice as required by s. 66.0831, Stats., from the property owner or from a contractor of work which may affect its facilities used for serving the public:

PSC 185.16(1)(a) (a) Shall investigate and decide what action, if any, may reasonably be taken to protect or alter utility facilities in order to protect service to the public and to avoid unnecessary damage, such as identifying in a suitable manner the location of any underground utility facilities which may be affected by the work.

PSC 185.16(1)(b) (b) Shall take such action as is reasonably and legally necessary to protect, remove, alter, or reconstruct its facilities, and shall perform this work with reasonable dispatch taking into account the conditions to be met, provided that nothing in this section shall be deemed to affect any right which the utility may have to require advance payment or adequate assurance of payment of the reasonable cost to the utility by the property owner or contractor.