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(b) The manufacturer or distributor has the burden of proof regarding its
24objection. A family member may not succeed to a dealership if the succession
1involves, without the manufacturer's or distributor's consent, a relocation of the
2business or an alteration of the terms and conditions of the dealer agreement.
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3Section
22. 218.164 of the statutes is created to read:
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4218.164 Warranty obligation. (1) Each warrantor shall do all of the
5following:
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(a) Specify, in writing, to each of the warrantor's dealers, the dealer's
7obligations, if any, for preparation, delivery, and warranty service on the warrantor's
8products.
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(b) Compensate the dealer for warranty service performed by the dealer that
10is covered by the warrantor's own warranty.
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(c) Provide the dealer with the schedule of compensation to be paid and the time
12allowances for the performance of any work and service. The schedule of
13compensation shall include reasonable compensation for diagnostic work as well as
14warranty labor. If the schedule of compensation required by this paragraph does not
15include a particular repair, the warrantor shall reimburse the dealer for warranty
16service for the actual time expended unless the warrantor demonstrates that the
17actual time was not reasonable. If the warrantor demonstrates that the actual time
18was not reasonable, the dealer shall be paid a reasonable sum.
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19(2) Time allowances for the diagnosis and performance of warranty labor shall
20be reasonable for the work to be performed. The compensation of a dealer for
21warranty labor may not be less than the lowest retail labor rate actually charged by
22the dealer in the ordinary course of business for like nonwarranty labor as long as
23the rate is reasonable.
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24(3) The warrantor shall reimburse the dealer for any warranty part at actual
25wholesale cost plus a minimum 30 percent handling charge and the cost, if any, of
1freight to return such part to the warrantor. If a part is sent to the dealer at no cost,
2the dealer is entitled to payment of 30 percent of the wholesale cost of the part from
3warrantor as a handling charge. The maximum handling charge for a part shall not
4exceed $300. If the warrantor requires the dealer to return a warranty part,
5accessory, or complete component, the warrantor shall reimburse the dealer the cost
6of freight to return the part, accessory, or component.
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7(4) Warranty audits of dealer records may be conducted by the warrantor on
8a reasonable basis, and dealer claims for warranty compensation may not be denied
9except for cause, including performance of nonwarranty repairs, material
10noncompliance with the warrantor's published policies and procedures, lack of
11material documentation, fraud, or misrepresentation.
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12(5) A dealer shall submit warranty claims within 45 days after completing
13work.
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14(6) A dealer shall notify the warrantor as soon as is reasonably possible,
15verbally or in writing, if the dealer is unable or unwilling to perform material or
16repetitive warranty repairs.
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17(7) A warrantor shall disapprove warranty claims in writing within 45 days
18after the date of submission by the dealer in the manner and form prescribed by the
19warrantor. Claims not specifically disapproved in writing within 45 days shall be
20construed to be approved and must be paid within 60 days.
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21(8) No warrantor may do any of the following:
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(a) Fail to perform any of its warranty obligations with respect to its warranted
23products.
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(b) Fail to include, in written notices of factory campaigns to recreational
25vehicle owners and dealers, the expected date by which necessary parts and
1equipment, including tires and chassis or chassis parts, will be available to dealers
2to perform the factory campaign work. A warrantor may ship parts to the dealer to
3affect the factory campaign work, and, if parts provided are in excess of the dealer's
4requirements, the dealer may return unused parts to the warrantor for credit after
5completion of the campaign.
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(c) Fail to compensate any of its dealers for authorized repairs effected by the
7dealer of merchandise damaged in manufacture or transit to the dealer if the carrier
8is designated by the warrantor, factory branch, distributor, or distributor branch.
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(d) Fail to compensate any of its dealers for authorized warranty service in
10accordance with the time allowances set forth in the schedule of compensation under
11sub. (1) (c) if performed in a timely and competent manner.
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(e) Intentionally misrepresent in any way to purchasers of recreational
13vehicles that warranties with respect to the manufacture, performance, or design of
14the vehicle are made by the dealer as warrantor or co-warrantor.
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(f) Require the dealer to make warranties to customers in any manner related
16to the manufacture of the recreational vehicle.
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17(9) No dealer may do any of the following:
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(a) Fail to perform predelivery inspection functions, as specified by the
19warrantor, in a competent and timely manner.
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(b) Fail to perform warranty service work authorized by the warrantor in a
21reasonably competent and timely manner on any transient customer's vehicle of the
22same line-make unless the dealer determines that the customer is acting in a
23manner detrimental to its business.
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(c) Fail to track actual time expended to perform warranty work not governed
25by time allowances in the schedule of compensation under sub. (1) (c).
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1(d) Claim an agency relationship with the warrantor or manufacturer.
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(e) Misrepresent the terms of any warranty.
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3(10) Notwithstanding the terms of any dealer agreement, all of the following
4apply:
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(a) A warrantor shall indemnify, defend, and hold harmless its dealer against
6any losses or damages to the extent such losses or damages are caused by the
7negligence or willful misconduct of the warrantor. A dealer may not be denied
8indemnification or a defense for failing to discover, disclose, or remedy a defect in the
9design or manufacturing of the recreational vehicle. A dealer shall provide to the
10warrantor a copy of any suit in which allegations are made under this section within
1110 days after receiving the suit. This paragraph shall continue to apply even after
12the recreational vehicle is titled. Indemnification shall include court costs,
13reasonable attorney fees, and expert witness fees incurred by the dealer.
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(b) A dealer shall indemnify, defend, and hold harmless its warrantor against
15any losses or damages to the extent such losses or damages are caused by the
16negligence or willful misconduct of the dealer. The warrantor shall provide to the
17dealer a copy of any suit in which allegations are made under this section within 10
18days after receiving the suit. This paragraph shall continue to apply even after the
19recreational vehicle is titled. Indemnification must include court costs, reasonable
20attorney fees, and expert witness fees incurred by the warrantor.
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21Section
23. 218.165 of the statutes is created to read: