PSC 113.012(2)(2) “Complaint” means a statement or question by any person whether a utility customer or not, concerning a wrong, grievance, injury, dissatisfaction, illegal action or procedure, dangerous condition or action, or failure of a utility to meet a utility obligation.

PSC 113.012(3)(3) “Customer” means the party billed for payment of bills issued for use of utility service at a given premises.

PSC 113.012(4)(4) “Customer-requested termination” means that the customer or occupant has asked the utility to cease providing utility service to a premises.

PSC 113.012(5)(5) “Denied or refused service” means that a utility has refused to provide present or future service to a customer, occupant or premises.

PSC 113.012(6)(6) “Disconnection” means preventing a specific customer from receiving electrical power through a specific action taken by the utility or its agents. This does not include temporary outages for maintenance purposes, storms, or other unplanned outages, or a customer-requested termination of service. “Disconnection” includes but is not limited to: the removal or sealing of an electric meter, severance of the connection between the distribution system and the service facilities or the customer’s internal wiring, or the transmission of an electronic signal to the metering equipment which would deactivate the meter and prevent the flow of electrical current.

PSC 113.012(6m)(6m) “Potential power line natural hazards” means trees or tree parts located in or reasonably proximate to a utility distribution or transmission line easement that are likely to interfere with the utility’s operations, including distribution or transmission lines, within the utility’s next maintenance cycle.

PSC 113.012(7)(7) “Installment payment agreement” means an arrangement between a utility and a commercial or farm customer for payment of a deposit in installments.

PSC 113.012(7m)(7m) “Jointly-metered property” means a premises where electric service is measured jointly for 2 or more rental dwelling units, pursuant to s. 196.643 (2), Stats.

PSC 113.012(7n)(7n) “Low-income customer” means a customer whose household income is at or below the federal poverty income guidelines for eligibility for federal energy assistance.

PSC 113.012(8)(8) “New residential customer” means a customer who has not received utility service in his or her name during the previous 6 months from the utility from which service is requested.

PSC 113.012(9)(9) “Occupant” means the resident or residents of a premises to which utility service is provided.

PSC 113.012(10)(10) “Prompt payment” means payment prior to the time when a utility could issue a notice of disconnection for nonpayment of an amount not in dispute.

PSC 113.012(11)(11) “Protective service emergency” means a threat to the health or safety of a resident because of the infirmities of aging, other developmental or intellectual disabilities, or like infirmities incurred at any age, or the frailties associated with being very young.

PSC 113.012(12)(12) “Voucher agreement” means a payment agreement guaranteed by a third party who has access to or control over the benefits and/or finances of a public assistance recipient. Included without limitation are:

PSC 113.012 HistoryHistory: Cr. Register, July, 2000, No. 535, eff. 8-1-00; 2019 Wis. Act 1: am. (11) Register May 2019 No. 761, eff. 6-1-19.

PSC 113.0201PSC 113.0201 General requirement. Every utility shall furnish reasonably adequate service and facilities at the rates filed with the commission and subject to these rules and the rules of the utility applicable thereto and not otherwise. The energy shall be generated, transmitted, converted and distributed by the utility and utilized, whether by the utility or the customer, in such manner as to obviate so far as reasonably practicable undesirable effects upon the operation of standard services or equipment of the utility, its customers, or other utilities or agencies.

PSC 113.0201 NoteNote: As used in these rules the terms “rules of the utility” or “utility’s rules” means the rules of the utility on file with the commission.

PSC 113.0202(1)(1) When a utility is required by governmental authority or requested by customers to move poles, as, for example, from streets to alleys, the utility is not required to furnish new service entrance conductors, cable, conduit, or service equipment unless it makes a practice of supplying this equipment. It shall, however, run a service drop to the nearest point on each building served from the new location and remove the old service drop without expense to the customer.

PSC 113.0202(2)(2) If the utility moves its poles of its own volition the utility shall supply new service entrance conductors, cable, conduit, interior wiring connection and service equipment and remove the old; or shall attach its system to the existing service entrance conductors without expense to the customer.