PSC 185.19(2)(2) A utility may apply for a waiver from any portion of pars. (a) through (e) of this section. Such application shall include a list of the paragraphs to which the waiver would apply. Also, include the reasons the utility believes it cannot or shall not have to comply with pars. (a) through (e) and the impacts such a waiver would have on the utility’s ability to maintain usable continuing property records, if any. PSC 185.19 HistoryHistory: Cr. Register, January, 1997, No. 493, eff. 2-1-97; CR 13-033: am. (1) Register July 2015 No. 715, eff. 8-1-15. PSC 185.21PSC 185.21 Schedules to be filed with the commission. PSC 185.21(1)(1) Included in schedules. The schedules of rates and rules shall be filed with the commission by the utility and shall be classified, designated, arranged, and submitted so as to conform to the requirements of the current tariff or rate schedules and the special instructions which have been and may from time to time be issued by the commission. Provisions of the schedules shall be definite and so stated as to minimize ambiguity or the possibility of misinterpretation, and shall include, together with such other information as may be deemed pertinent, the following: PSC 185.21(1)(a)(a) All rates for service with indication for each rate of the class of customers to which it applies. There shall also be shown any limitations on the service furnished under such rate, the prices per unit of service, and the number of units per billing period to which the prices apply, the period of billing, the minimum bill, method of measuring demands (where applicable) and consumptions, and any special terms and conditions applicable. The charge for late payment, if any, and the period during which the bill may be paid without late payment charge shall be specified; PSC 185.21(1)(b)(b) At commission discretion a copy of each contract or the standard contract form with a summary of the provisions of each signed contract may be required if service to other utilities or municipalities for resale is furnished at a standard filed rate; PSC 185.21(1)(c)(c) Extension rules for extending service to new customers indicating what portion of the extension or cost shall be furnished by the utility, and if the rule is based on cost, the items of cost included; PSC 185.21(1)(d)(d) Designation of such portion of the service facilities as the utility furnishes, owns, and maintains; PSC 185.21(1)(e)(e) Rules with which prospective customers shall comply as a condition of receiving service and the terms of any contracts required; PSC 185.21(1)(f)(f) Rules governing the establishing of credit by customers for payment of service bills; PSC 185.21(1)(g)(g) Rules governing the procedures followed in disconnecting and reconnecting service; PSC 185.21(1)(h)(h) Notice required from customer for having service disconnected; PSC 185.21(1)(i)(i) Rules governing temporary, emergency, auxiliary, and standby service; PSC 185.21(1)(j)(j) Rules governing any limitations on the type of equipment which may or may not be connected; PSC 185.21(1)(k)(k) A list of the municipalities in which service is rendered and the rates under which service shall be provided. PSC 185.21(2)(a)(a) A public utility shall adopt general service water rates that reflect the cost of service for each class of customer and include a volume charge based on actual customer consumption. PSC 185.21(2)(b)(b) A public utility may not adopt a rate under par. (a) if the commission finds that the rate is discriminatory or otherwise not in the public interest. PSC 185.21(2)(c)(c) The commission may approve rates that promote efficient water use. PSC 185.21(2)(d)(d) A utility may adopt rates that treat multi-family residential customers as a separate customer class. PSC 185.21 HistoryHistory: Cr. Register, January, 1997, No. 493, eff. 2-1-97; CR 11-039: renum. (intro.) to (1) (intro.), cr. (1) (title), (2) Register July 2012 No. 679, eff. 8-1-12. PSC 185.22PSC 185.22 Information available to customers. PSC 185.22(1)(1) A utility shall have copies of its rates and rules applicable to the locality available in its office where payments are received and at area libraries. A utility shall give reasonable notice to customers as to where the information is available to them. PSC 185.22(2)(2) Each water utility, for every municipality in which it serves, shall provide in the respective telephone directories a telephone listing by which the utility shall be notified during a 24-hour day of any utility service deficiency or emergency which may exist. PSC 185.22(3)(3) Where a second language is common in a particular area served by the utility and so identified by the commission, all rules pertaining to billing and credit shall be available upon customer request for distribution in English and that second language in every business office of the utility in that area accessible to the public and where customer payments are received. PSC 185.22(4)(4) Each utility shall have available and provide upon request written notice to its existing residential customers, and a written notice to all new residential customers, at a minimum, of the rules on deposits, payment options including deferred payment agreements and budget billing, disconnection, and dispute procedures. Such notice shall contain a reply procedure to allow customers an opportunity to advise the utility of any special circumstances, such as the presence of infants or elderly persons or the use of human life-sustaining equipment, and to advise the utility to contact a specific third-party agency or individual prior to any disconnection action being taken. PSC 185.22(5)(a)(a) A utility shall provide customer usage and billing history on request to current or prospective customers, tenants, or property owners. This information shall include either the average consumption for the prior 12-month period or figures reflecting the highest and lowest consumption amounts for the previous 12 months. Provision of this information is neither a breach of customer confidentiality nor a guarantee or contract by the utility as to future consumption levels for the premises in question.