Adm 92.18(2)(2) Appeal to displacing agency. An agency shall establish an internal appeal procedure to resolve a relocation complaint. The procedure shall assure the following minimum requirements: Adm 92.18(2)(a)(a) An agency shall promptly notify a displaced person not satisfied with a relocation payment or service on how to appeal; Adm 92.18(2)(b)(b) An appeal procedure shall provide for resolution of a complaint at an intermediate level within an agency, or an appeal to the agency head or designee, as a final step in resolving a complaint; Adm 92.18(2)(c)(c) An agency shall give a displaced person an opportunity to be heard and shall assist in filing a complaint; Adm 92.18(2)(d)(d) An agency’s determination on a complaint shall be conveyed to a displaced person in writing within 30 days after receipt; Adm 92.18(2)(e)(e) An agency shall inform a person who has filed a complaint, regarding a right to appeal to the department under sub. (3), when a complaint cannot be resolved internally. Adm 92.18(3)(3) Appeal to department. A displaced person may file an appeal to the department. The department shall: Adm 92.18(3)(a)(a) Receive and consider all relocation complaints filed under this chapter; Adm 92.18(3)(b)(b) Provide a written notice to the displacing agency within five working days of receipt of a complaint, including a copy of the complaint; Adm 92.18(3)(c)(c) Request that an agency or a displaced person provide materials or documentation pertinent to a complaint and shall specify a time to provide the materials; Adm 92.18(3)(d)(d) Promptly notify the parties of a dispute when the department determines that a complaint is unreasonable, including the reasons; Adm 92.18(3)(e)(e) Schedule an informal meeting with the parties when necessary to resolve a dispute. The meeting shall be scheduled as soon as practicable and be held in the county where displacement occurred or another mutually agreed location; Adm 92.18(3)(f)(f) Provide a written determination when necessary to resolve a dispute; Adm 92.18(3)(g)(g) Notify the parties within 90 days after an informal meeting when an acceptable solution cannot be negotiated. Adm 92.18 HistoryHistory: Cr. Register, March, 1986, No. 363, eff. 4-1-86. Adm 92.20Adm 92.20 Relocation file. An agency shall maintain a current individual property acquisition and individual relocation case file. The file shall be retained for inspection by the department for a minimum of 3 years following completion of a project or a final relocation payment, whichever is later. Adm 92.20(1)(1) Property acquisition file. An individual property acquisition file shall contain: Adm 92.20(1)(a)(a) The name and address of a property owner and the address or other legal description of an acquired property; Adm 92.20(1)(b)(b) Evidence that the property owner was given a pamphlet entitled,“Your Rights as a Landowner under Wisconsin Eminent Domain Law,”and the date given; Adm 92.20(1)(c)(c) A copy of written notices under this chapter or otherwise given to a displaced person; Adm 92.20(1)(d)(d) A copy of appraisal reports or documents on which a determination of just compensation is based; Adm 92.20(1)(e)(e) A copy of the written offer to purchase and the date of initiation of negotiations to acquire a property; Adm 92.20(1)(f)(f) A copy of a purchase agreement, deed, declaration of taking, waiver or related document involving conveyance of the property; Adm 92.20(1)(h)(h) Evidence that a property owner was paid for the purchase price and expenses incurred incidental to transfer of the property as specified under s. 32.195, Stats. Adm 92.20(2)(2) Individual relocation case file. An agency shall develop and maintain an individual case file for a displaced person beginning with information obtained in the initial interview. An individual relocation case file shall include the following: Adm 92.20(2)(a)(a) Name, on-site address and phone number, date of displacement, replacement address and phone number, and if a tenant or an owner, before and after relocation; Adm 92.20(2)(b)(b) The age and sex of dependent household members, the average monthly income of adult household members and the monthly housing cost of an acquired and replacement dwelling; Adm 92.20(2)(c)(c) A description of the business or farm operation being conducted, whether a displaced person relocated or discontinued, and the average monthly cost of the acquired and replacement facilities; Adm 92.20(2)(d)(d) A description of a dwelling, habitable space, number of rooms and bedrooms, and the type of construction;