DOC 380.02   Applicability.

DOC 380.03   Definitions.

DOC 380.04   Complaint procedure.

DOC 380.05   Designation, training and activities of complaint mediator.

DOC 380.06   Complaint resolution procedure.

DOC 380.07   Decision and appeal procedure.

DOC 380.08   Confidentiality.

DOC 380.09   Retaliation prohibited.

DOC 380.10   Report required.

Ch. DOC 380 Note Note: Chapter HSS 340 as it existed on June 30, 2000 was repealed and a new Chapter DOC 380 was created, Register, June, 2000, No. 534, effective July 1, 2000.

DOC 380.01 DOC 380.01 Authority and purpose.

DOC 380.01(1) (1) This chapter is promulgated under the authority of ss. 227.11 (2) and 938.48 (16), Stats., to provide rules to assure that complaints from youth placed in a type 1 secured correctional facility are investigated thoroughly and decided fairly.

DOC 380.01(2) (2) The objectives of the complaint process are all of the following:

DOC 380.01(2)(a) (a) To afford youth the opportunity to raise questions about correctional policies that directly affect them.

DOC 380.01(2)(b) (b) To encourage communication between youth and staff.

DOC 380.01(2)(c) (c) To develop a sense of involvement in the correctional process by youth and staff.

DOC 380.01(2)(d) (d) To correct errors in correctional policy through the exchange of ideas.

DOC 380.01(2)(e) (e) To allow youth who believe they have been treated unfairly to challenge staff decisions, process or policy.

DOC 380.01(2)(f) (f) To reduce frustration among youth about conditions at the institution in which they reside.

DOC 380.01 History History: Cr. Register, June, 2000, No. 534, eff. 7-1-00.

DOC 380.02 DOC 380.02 Applicability.

DOC 380.02(1) (1) This chapter applies to all youth placed in an institution, and complaints filed by those youth regarding residential programs, application of rules, division policies, conditions, procedures or other matters or incidents, except that a youth may not use the complaint procedure for complaints about any of the following:

DOC 380.02(1)(a) (a) Factual disputes or decisions in the disciplinary process under ch. DOC 373, except that the complaint procedure may be used to challenge procedural errors in accordance with sub. (2).

DOC 380.02(1)(b) (b) Matters over which the department has no authority.

DOC 380.02(1)(c) (c) Court-imposed conditions.

DOC 380.02(1)(d) (d) Decisions of OJOR.

DOC 380.02(1)(e) (e) A decision to place a youth at a specific institution.

DOC 380.02(1)(f) (f) A decision not to deliver mail, except under s. DOC 379.04 (9).