DOC 347.38(1) (1) General.

DOC 347.38(1)(a) (a) The facility shall provide all youth with access to a grievance procedure that provides an opportunity for resolution of complaints.

DOC 347.38(1)(b) (b) The facility shall provide a process by which youth can submit grievances in a confidential manner that is only accessible by a supervisor or designee.

DOC 347.38(2) (2) Procedure.

DOC 347.38(2)(a) (a) The facility shall screen all grievances within 24 hours of receipt, excluding weekends and holidays. Priority shall be given to grievances concerning health and safety.

DOC 347.38(2)(b) (b) The facility shall, within 7 days of receipt of the grievance, issue a written response and provide a copy to the youth. The response shall state the issue, the facts upon which any decision is based, the decision, and the reasons for the decision.

DOC 347.38(2)(c) (c) The facility shall provide at least one level of appeal.

DOC 347.38(2)(d) (d) The facility shall maintain a grievance log that includes all of the following:

DOC 347.38(2)(d)1. 1. The date and time each grievance is received.

DOC 347.38(2)(d)2. 2. The nature of the grievance.

DOC 347.38(2)(d)3. 3. The date of the response.

DOC 347.38(2)(d)4. 4. The individual issuing a response.

DOC 347.38(2)(d)5. 5. The status of any appeal.

DOC 347.38(3) (3) Retaliation. The facility shall prohibit retaliation for use of the grievance procedure.

DOC 347.38 History History: CR 20-030: cr. Register October 2021 No. 790, eff. 11-1-21; correction in (2) (d) 5. made under s. 35.17, Stats., Register October 2021 No. 790.

subch. VIII of ch. DOC 347 Subchapter VIII — Programs and Services

DOC 347.39 DOC 347.39 General. Programs and services under this subchapter shall conform to the following requirements:

DOC 347.39(1) (1) The facility shall do all of the following:

DOC 347.39(1)(a) (a) Provide programming that consists of structured treatment, leisure, recreational, exercise, and educational activities.

DOC 347.39(1)(b) (b) Incorporate evidence-based practices and trauma-informed and science aligned principles in programs and services.

DOC 347.39(1)(c) (c) Provide programs and services that are responsive to the genders, sexual orientations, disabilities, socioeconomic statuses, cultural, racial and ethnic backgrounds, experiences, interests, and primary languages of youth.

DOC 347.39(1)(d) (d) Post and adhere to a daily schedule of programs and services in each living unit. Reasons for any deviations from scheduled activities shall be documented.

DOC 347.39(1)(e) (e) Encourage youth to be out of their rooms and engaged in programming.

DOC 347.39(1)(f) (f) Ensure youth have daily access to the facility’s outdoor recreation space under s. DOC 347.10 (10), weather permitting.

DOC 347.39(2) (2) Programming may be provided by staff, volunteers, contractors, or community groups.

DOC 347.39(3) (3) If a facility uses volunteers, the operational plan under s. DOC 347.08 shall contain policies and procedures relating to the use of volunteers, including the completion of criminal background checks, orientation and training, and extent of supervision and responsibilities.

DOC 347.39(4) (4) The facility shall ensure that equitable gender-responsive programming exists for youth in the facility. The facility shall not limit access to recreation and vocational opportunities on the basis of gender.

DOC 347.39(5) (5) Youth are not required to participate in uncompensated work assignments unless the work is related to housekeeping, maintenance of the facility or grounds, personal hygienic needs, or part of an approved training or community service program.

DOC 347.39 History History: CR 20-030: cr. Register October 2021 No. 790, eff. 11-1-21.