DMA 2.02(10) (10) “911 subcommittee” means the 911 subcommittee created in s. 15.315 (2), Stats.

DMA 2.02(11) (11) “Public safety answering point” has the meaning given in s. 256.35 (1) (gm), Stats.

DMA 2.02(12) (12) “Telecommunicator” means an emergency response coordination professional trained to receive, assess, and prioritize requests for emergency assistance.

DMA 2.02 History History: CR 21-075: cr. Register June 2022 No. 798, eff. 7-1-22; correction in (3) made under s. 13.92 (4) (b) 1., Stats., Register June 2022 No. 798.

DMA 2.03 DMA 2.03 Designated public safety answering point.

DMA 2.03(1) (1) Grants under this chapter may only be awarded to one public safety answering point per county. The single public safety answering point eligible to apply for grants in a given county shall be designated by resolution of its county board, except that, in counties with first class cities, the single public safety answering point shall be designated by majority vote of an intergovernmental cooperation council established pursuant to s. 66.0301, Stats.

DMA 2.03(2) (2) Once a public safety answering point has been designated under sub. (1), no other public safety answering point in that county may be awarded a grant in that grant period or any subsequent grant period.

DMA 2.03 History History: CR 21-075: cr. Register June 2022 No. 798, eff. 7-1-22.

DMA 2.04 DMA 2.04 Minimum training and service standards.

DMA 2.04(1) (1) This section establishes minimum training and service standards that designated public safety answering points must meet in order to be eligible to apply for grants.

DMA 2.04(2) (2) The designated public safety answering point shall establish and implement a basic training program that provides at least 40 hours of training to a telecommunicator by utilizing a commercially available program or a self-developed training program.

DMA 2.04(3) (3) The basic training program established under sub. (2) shall provide instruction to a telecommunicator in all of the following areas:

DMA 2.04(3)(a) (a) The general knowledge and awareness of the geography, population, and demographic served, including emergency services agencies and their jurisdictions.

DMA 2.04(3)(b) (b) The incident command system, national incident management system, interoperable communications plans, and emergency operations plans.

DMA 2.04(3)(c) (c) The procedures for accurately processing and relaying caller information in accordance with established public safety answering point procedures, obtaining complete caller information, properly classifying and prioritizing requests for emergency services, and processing available caller information to identify conditions that may affect safety.

DMA 2.04(3)(d) (d) The appropriate use of emergency services terminology and the ability to communicate clearly in written and oral form, especially when relaying emergency information to emergency services or communicating with the public requesting emergency assistance.

DMA 2.04(3)(e) (e) The procedures to operate and respond to emergency alerts.

DMA 2.04(3)(f) (f) The certifications required to operate computer applications and databases necessary to perform assigned duties, including radio communication equipment, computer equipment, telecommunication equipment, and computer applications and systems.

DMA 2.04(3)(g) (g) The procedures to process and document records and operate records systems.

DMA 2.04(4) (4) The designated public safety answering point shall establish and implement a policy that does all of the following:

DMA 2.04(4)(a) (a) Prohibits a telecommunicator from handling any request for emergency services without direct supervision until the telecommunicator receives at least 40 hours of basic training.

DMA 2.04(4)(b) (b) Requires a telecommunicator employed by the designated public safety answering point prior to the submission of an application for a grant to start the basic training program established under sub. (2) before the date of the application and be scheduled to complete the program within 12 months of starting the basic training.

DMA 2.04(4)(c) (c) Requires a telecommunicator hired after the date of the application for a grant to complete the basic training program established under sub. (2) within 12 months of hire.

DMA 2.04(5) (5) The designated public safety answering point shall receive wireline and wireless 911 calls directly.

DMA 2.04(6) (6) The designated public safety answering point shall be in operation 24 hours per day, 7 days per week and have a minimum of 2 telecommunicators on duty and available to receive and process requests for emergency assistance while the designated public safety answering point is in operation.

DMA 2.04(7) (7) The designated public safety answering point shall answer 90 percent of requests for emergency assistance within 10 seconds and 95 percent of requests for emergency assistance within 20 seconds.

DMA 2.04(8) (8) 

DMA 2.04(8)(a) (a) The designated public safety answering point shall establish and implement a continuity of operations plan to maintain operations in the event of catastrophic failure.

DMA 2.04(8)(b) (b) A telecommunicator employed by the designated public safety answering point shall be trained in the continuity of operations plan established under par. (a) at least annually.