DOC 380.02(1)(k)(k) An issue which a youth may appeal under a department rule or a decision issued by the department in response to an appeal filed by a youth under a department rule. DOC 380.02 HistoryHistory: Cr. Register, June, 2000, No. 534, eff. 7-1-00; correction in (1) (f) made under s. 13.93 (2m) (b) 7., Stats., Register, June, 2000, No. 534. DOC 380.03(1)(1) “Administrator” means the administrator of the department’s division of juvenile corrections or that person’s designee. DOC 380.03(2)(2) “Complaint” means a complaint by one or more youth using the administrative procedures in this chapter. DOC 380.03(3)(3) “Complaint mediator” means a staff person not a party to the incident or situation from which the complaint arose who is designated by the superintendent to receive complaints and perform duties under this chapter. DOC 380.03(4)(4) “Department” means the department of corrections. DOC 380.03(5)(5) “Division” means the department’s division of juvenile corrections. DOC 380.03(6)(6) “Institution” means a type 1 secured correctional facility. DOC 380.03(7)(7) “OJOR” means the division’s office of juvenile offender review. DOC 380.03(8)(8) “Superintendent” means the superintendent of an institution or that person’s designee. DOC 380.03(11)(11) “Youth” means a person under the supervision of the department within the meaning of s. 938.505 (1), Stats., or pursuant to s. 48.366, Stats., or a person subject to a criminal penalty who is placed in an institution under s. 973.013 (3m), Stats., regardless of age. DOC 380.03 HistoryHistory: Cr. Register, June, 2000, No. 534, eff. 7-1-00; correction in (11) made under s. 13.93 (2m) (b) 7., Stats., Register, March, 2001, No. 543. DOC 380.04(1)(1) Notice of procedure. An institution shall give a copy of this chapter and an oral explanation of the complaint procedure to a youth as part of the orientation process that occurs when a youth is placed in an institution. An institution shall establish specific polices and procedures relating to the complaint procedure and shall inform a youth of those policies and procedures in simplified written language. DOC 380.04(2)(2) Forms. An institution shall make complaint and appeal forms readily available to youth. DOC 380.04(3)(3) Changes in procedure. An institution shall orally explain to a youth and post or distribute changes in the complaint procedure affecting a youth, prior to the time the changes take effect. DOC 380.04(4)(a)(a) Before using the complaint procedure, a youth shall discuss problems with a social worker or youth counselor. All complaints shall be in writing and, except for complaints under par. (b), shall be filled with the complaint mediator. DOC 380.04(4)(b)(b) A youth may file a complaint directly with the superintendent in matters related to breach of confidentiality, retaliation, abuse or regarding matters under s. DOC 380.02 (2). DOC 380.04(4)(c)(c) If a youth is unable to write a complaint, a social worker, youth counselor, or psychologist shall refer the youth to the complaint mediator who shall assist the youth to write a complaint when possible. If the complaint mediator is not able to assist the youth in a timely fashion, the mediator shall request another staff member to assist the youth. If the youth requests assistance from someone other than the mediator or designee, that individual may assist the youth. DOC 380.04(4)(d)(d) A youth shall file a complaint with the complaint mediator or superintendent within 5 days from the day on which an incident occurred. The complaint mediator or superintendent under par. (b) may waive this requirement if the delay does not adversely affect the investigation. DOC 380.04(4)(e)(e) A complaint meets the time limitations in par. (d) if it is filed within 5 days of an incident, but does not include all of the information required by par. (f). DOC 380.04(4)(f)1.1. A statement of the nature of the complaint with facts upon which the complaint is based. DOC 380.04(4)(f)2.2. A statement explaining how the complaint affects the youth personally.