PSC 113.0609(1)(1) Using methods approved by the commission, each municipally owned electric public utility and each investor-owned utility with a customer count of 20,000 or less, as directed by the commission where there is cause to do so, and each investor-owned electric public utility with a customer count greater than 20,000, on an annual basis, shall fund quantitative assessments, made by an independent entity, of the satisfaction of all customer classes with the services they have received from the utility. The results of these assessments shall be filed with the commission. The utility shall provide to the commission a detailed report of the information from any research it has conducted in the past year to help assess: PSC 113.0609(1)(a)(a) The satisfaction of the utility’s customers with the services they have received from the utility. PSC 113.0609(1)(b)(b) The specific new services or alterations to existing services desired by customers. PSC 113.0609(2)(2) This information shall at a minimum include the following: PSC 113.0609(2)(a)(a) A detailed description of the methods used to conduct the research and analyze the results. PSC 113.0609(2)(b)(b) The results of the research, including mean scores for all variables studied, both for the study sample as a whole and for meaningful sample subgroups. PSC 113.0609 HistoryHistory: Cr. Register, July, 2000, No. 535, eff. 8-1-00; CR 02-027: am. (1) (intro.), Register December 2002 No. 564, eff. 1-1-03. PSC 113.0610(1)(1) Each utility shall investigate and keep a record of complaints received by it from its customers in regard to safety, service, or rates and the operation of its system with appropriate response times designated for critical safety and monetary loss situations. The record shall show the name and address of the complainant, the date and nature of the complaint, the priority assigned to the assistance and its disposition and the time and date thereof. PSC 113.0610(2)(2) Each utility also shall document all contacts and action relative to deferred payment agreements and disputes. PSC 113.0610 HistoryHistory: Cr. Register, July, 2000, No. 535, eff. 8-1-00. PSC 113.0611PSC 113.0611 Employees authorized to enter customers’ premises. The utility shall keep a record of employees authorized pursuant to s. 196.171, Stats., to enter customers’ premises. PSC 113.0611 HistoryHistory: Cr. Register, July, 2000, No. 535, eff. 8-1-00. PSC 113.0612PSC 113.0612 Employee safety. Each public utility subject to the accident reporting requirements of OSHA shall provide a safety performance report annually to the commission at the same time it is submitted to OSHA. The report shall include the OSHA Incidence Rate and Lost Time Rate. The report shall also include the last 3 years’ average for each of these rates. PSC 113.0612 NoteNote: Also see ch. PSC 104, Recording and Reporting Utility Accidents. PSC 113.0612 HistoryHistory: Cr. Register, July, 2000, No. 535, eff. 8-1-00. PSC 113.0613PSC 113.0613 Maps and diagrams. Each utility shall have record systems (maps, records, diagrams, drawings or computer display systems) showing the location of its property, in sufficient detail so that the adequacy of service to existing customers may be checked and facilities located. PSC 113.0613 HistoryHistory: Cr. Register, July, 2000, No. 535, eff. 8-1-00. PSC 113.0614PSC 113.0614 Preservation of records. A utility shall preserve the following records in a readable format and keep them available for inspection by the commission for the periods indicated. The list is not a complete list of all types of utility records. PSC 113.0614 NoteNote: See also “Investigation to Consider Proposed Changes to Records Retention Requirements for Electric, Gas and Water Utilities” adopted by the commission in docket 5-US-114, December 12, 2006, as amended March 19, 2009, for a more comprehensive listing of retention periods of specific records.
PSC 113.0614 HistoryHistory: Cr. Register, July, 2000, No. 535, eff. 8-1-00; CR 13-033: am. Register July 2015 No. 715, eff. 8-1-15. PSC 113.0615PSC 113.0615 Inventory of conductors. Each utility shall maintain an inventory of Copperweld conductor, sizes 6A and smaller that is more than 50 years old (as of January 1, 1998). The inventory shall include the amount of such conductor by size and age and its location as needed in the distribution system. Each utility shall submit its inventory to the public service commission every four years until all of this conductor is retired and removed from service. PSC 113.0615 HistoryHistory: Cr. Register, July, 2000, No. 535, eff. 8-1-00. PSC 113.0701(1)(1) “Flicker” or “voltage flicker” means a variation of input voltage sufficient in duration to allow visual observation of a change in electric light intensity. PSC 113.0701(2)(2) “Harmonic distortion” means the mathematical representation of the distortion of the pure sine waveform. Distortion of the pure sine waveform is typically caused by loads that draw current discontinuously or whose impedance varies during the cycle of the input ac voltage waveform.
