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2. A request to initiate a wire transfer, initiate an automated clearinghouse
25transfer, or issue a money order, cashier's check, or teller's check.
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13. A request to negotiate a check or other negotiable instrument.
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4. A request to change the ownership of an account.
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5. A request for a loan or other extension of credit or to draw on a line of credit.
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6. A request to modify a loan or other extension of credit or add an authorized
5signer on a line of credit.
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7. A request to issue a debit card or initiate a debit card transaction.
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8. A request to transfer the title to any real property, manufactured home, or
8motor vehicle, or to encumber any real property, manufactured home, or motor
9vehicle.
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(i) “Law enforcement agency” has the meaning given in s. 165.77 (1) (b).
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(j) “Vulnerable adult” means an adult at risk or an individual who is at least
1265 years of age.
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13(2) Financial service providers may refuse or delay transactions. (a)
14Notwithstanding any provision of ch. 403, 404, or 410, if a financial service provider
15has reasonable cause to suspect that financial exploitation of a vulnerable adult may
16have occurred, may have been attempted, or is being attempted, the financial service
17provider may, but is not required to, refuse or delay any of the following:
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1. A financial transaction on an account of the vulnerable adult.
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2. A financial transaction on an account on which the vulnerable adult is a
20beneficiary, including a trust, guardianship, or conservatorship account.
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3. A financial transaction on an account of a person suspected of perpetrating
22financial exploitation.
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(b) 1. Notwithstanding any provision of ch. 403, 404, or 410, a financial service
24provider may also refuse or delay a financial transaction under this subsection if an
25elder-adult-at-risk agency, adult-at-risk agency, or law enforcement agency
1provides information to the financial service provider demonstrating that it is
2reasonable to suspect that financial exploitation of a vulnerable adult may have
3occurred, may have been attempted, or is being attempted.
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2. Except as ordered by a court, a financial service provider is not required to
5refuse or delay a financial transaction when provided with information by an
6elder-adult-at-risk agency, adult-at-risk agency, or law enforcement agency
7alleging that financial exploitation of a vulnerable adult may have occurred, may
8have been attempted, or is being attempted, but may use its discretion to determine
9whether to refuse or delay a financial transaction based on the information available
10to the financial service provider.
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(c) A financial service provider that refuses or delays a financial transaction
12based on reasonable cause to suspect that financial exploitation of a vulnerable adult
13may have occurred, may have been attempted, or is being attempted shall do all of
14the following:
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1. Except with regard to an account administered by a financial institution in
16a fiduciary capacity, make a reasonable effort to notify, orally or in writing, one or
17more parties authorized to transact business on the account.
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2. If the incident involves financial exploitation of a vulnerable adult, report
19the incident to the applicable elder-adult-at-risk agency or adult-at-risk agency.
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(d) No notice under this subsection is required to be provided to any party
21authorized to conduct business on the account if the party is the suspected
22perpetrator of financial exploitation.
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(e) Except as provided in par. (f), any refusal by a financial service provider to
24conduct a financial transaction or delay a financial transaction as authorized by this
25subsection based on the financial service provider's reasonable cause to suspect that
1financial exploitation of a vulnerable adult may have occurred, may have been
2attempted, or is being attempted expires upon the earliest of any of the following:
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1. The time when the financial service provider reasonably believes that the
4financial transaction will not result in financial exploitation of a vulnerable adult.
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2. The time when the customer requesting the transaction has been advised of
6a potential risk in the transaction and the customer has requested the transaction
7to continue as long as the customer is not the suspected perpetrator of financial
8exploitation.
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3. Five business days after the date on which the financial service provider first
10refused or delayed the financial transaction, unless the division or an agency to
11which the incident was reported under par. (c) 2. requests that the financial service
12provider extends the refusal or delay, in which case the refusal or delay shall expire
13no more than 15 business days after the date on which the financial service provider
14first refused or delayed the financial transaction unless it is otherwise terminated
15or extended by the division or court order.
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(f) A court may enter an order extending the time that a financial service
17provider shall refuse or delay a financial transaction based on reasonable cause to
18suspect that financial exploitation of a vulnerable adult may have occurred, may
19have been attempted, or is being attempted.
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(g) Notwithstanding any provision of ch. 403, 404, or 410, a financial service
21provider, or an employee of a financial service provider, acting in good faith is
22immune from all criminal, civil, and administrative liability for any of the following:
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1. Refusing or not refusing, or delaying or not delaying, a financial transaction
24under this subsection.
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12. Actions taken in furtherance of the determination made under subd. 1. if the
2determination was based on a reasonable suspicion.
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3(3) List of authorized contacts. (a) A financial service provider may offer to
4a vulnerable adult the opportunity to submit and periodically update a list of persons
5that the vulnerable adult authorizes the financial service provider to contact when
6the financial service provider has reasonable cause to suspect that the vulnerable
7adult is a victim or a target of financial exploitation.
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(b) A financial service provider, or an officer or employee of the financial service
9provider, that has reasonable cause to suspect that a vulnerable adult is the victim
10or target of financial exploitation may convey the suspicion to any of the following
11if the person is not the suspected perpetrator:
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1. Any person on the list described in par. (a) if a list has been provided by the
13vulnerable adult.
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2. Any co-owner, additional authorized signatory, or beneficiary on the account
15of the vulnerable adult.
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3. Any person known by the financial service provider to be a family member,
17including a parent, spouse, adult child, or sibling.
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(c) When providing information under this subsection, the financial service
19provider may limit the information and disclose only that the financial service
20provider has reasonable cause to suspect that the vulnerable adult may be a victim
21or target of financial exploitation without disclosing any other details or confidential
22personal information regarding the financial affairs of the vulnerable adult.
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(d) The financial service provider may choose not to contact any person on the
24list provided under par. (a) if the financial service provider suspects that the person
25is engaged in financial exploitation.
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1(e) The financial service provider may rely on information provided by the
2customer in compiling a list of contact persons.
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(f) A financial service provider, or an employee of a financial service provider,
4acting in good faith is immune from all criminal, civil, and administrative liability
5for contacting a person or electing not to contact a person under this subsection and
6for actions taken in furtherance of that determination if the determination was made
7based on reasonable suspicion.
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8(4) Financial service providers may refuse power of attorney. (a)
9Notwithstanding s. 244.20, a financial service provider may refuse to accept an
10acknowledged power of attorney if the principal is a vulnerable adult and the
11financial service provider has reasonable cause to suspect that the principal is or may
12be the victim or target of financial exploitation by the agent or person acting for or
13with the agent.
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(b) A financial service provider, or an employee of a financial service provider,
15acting in good faith is immune from all criminal, civil, and administrative liability
16for refusing to accept a power of attorney or for accepting a power of attorney under
17this subsection and for actions taken in furtherance of that determination if the
18determination was based on reasonable suspicion.