PSC 160.071(1m)(b) (b) Vouchers shall be limited to the following amounts by category of disability:
PSC 160.071(1m)(b)1. 1. $100 for hard of hearing.
PSC 160.071(1m)(b)2. 2. $800 for deaf and severely hard of hearing.
PSC 160.071(1m)(b)3. 3. $1,600 for speech impaired.
PSC 160.071(1m)(b)4. 4. $1,600 for mobility or motion impaired.
PSC 160.071(1m)(b)5. 5. $2,500 for severely hard of hearing - low vision or deaf - low vision.
PSC 160.071(1m)(b)6. 6. $7,200 for severely hard of hearing - blind or deaf - blind.
PSC 160.071(1m)(c) (c) A voucher recipient under par. (b) 1. is not required to make a co-payment. All other voucher recipients are required to make a co-payment of $100 when the equipment is purchased. Under par. (f), for certain low income customers the co-payment may be supplied by funding through the telecommunications assistance program administered by the Wisconsin department of health services under s. 46.297, Stats., and ch. DHS 78. For certain low-income customers in the categories under par. (b) 3. and 4. the co-payment may be supplied by the universal service fund if the customer provides a medical professional's statement confirming the need for telecommunications equipment available under this section and if the customer certifies that he or she would meet the income requirements of the telecommunications assistance program.
PSC 160.071(1m)(e) (e) An applicant shall submit a completed, commission-approved voucher application form to the universal service fund administrator.
PSC 160.071 Note Note: Customers with disabilities may obtain commission-approved voucher application forms from the fund administrator, the commission, or other sources, including the commission's website: psc.wi.gov.
PSC 160.071(1m)(f) (f) Applicants for vouchers under this section shall be Wisconsin residents. An applicant may not receive a voucher for equipment for the same disability more than once every 3 years. An applicant may receive a voucher for equipment even if another person in the same household has also received a voucher. The fund administrator shall refer applications filed by low-income individuals in the categories under par. (b) 2., 5., and 6., to the Wisconsin department of health services for telecommunications assistance program funding to provide any customer co-payment required under par. (c). If the applicant is found eligible, the fund administrator may issue an alternative voucher to include that program's funding. If found ineligible, the fund administrator shall process a voucher application in priority according to its original date of receipt.
PSC 160.071(1m)(g) (g) The fund administrator shall grant applications on a first-come, first-served basis except no single disability classification described in par. (b) may be issued vouchers totaling more than 75% of the total annual budget within the first 3 quarters of the budget year.
PSC 160.071(1m)(h) (h) The fund administrator shall establish a waiting list for applications held pending available funding or under par. (g).
PSC 160.071(1m)(i) (i) The commission may establish new disability categories and voucher maximums if it identifies a need.
PSC 160.071(1m)(j) (j) Vendors may redeem vouchers, submitted with an invoice, from the universal service fund administrator. A vendor may not receive reimbursement that exceeds the total purchase price of the equipment with tax less, where applicable, a customer co-payment of $100. The commission may, for good cause, suspend a vendor's eligibility to redeem vouchers under this program. Suspended vendors may not receive reimbursement for vouchers submitted for purchases or customer orders made after the date of suspension.
PSC 160.071(1m)(k) (k) Commission staff may impose reasonable limits on the types and quantities of devices that may be purchased with one voucher.
PSC 160.071(1m)(L)1.1. The fund administrator shall maintain and make accessible, a list of the types and quantities of equipment eligible for purchase with a single voucher in each category under par. (b). Revisions to the list shall be done periodically by the fund administrator in consultation with the commission staff and representatives selected by the universal service fund council. The fund administrator and commission may solicit input regarding revisions from vendors, representatives of interested groups serving the disabled and others, as appropriate.
PSC 160.071 Note Note: The equipment list will be posted on the commission's website (psc.wi.gov). A vendor may submit an e-mail address to the commission and request e-mail notification of whenever a revised list is posted.
PSC 160.071(1m)(L)2. 2. The commission staff and fund administrator may include equipment that can be used to access the internet for telecommunications service on the list of equipment available to individuals in the categories under par. (b) 3. to 6. Internet access equipment includes a personal computing device and necessary software, but does not include customer premises wiring, telephone or cable access lines, or telecommunications services.
PSC 160.071(1m)(L)3. 3. Individuals requesting equipment under subd. 2. shall provide a medical professional's statement to the fund administrator stating that the equipment is necessary to meet the telecommunications needs of that individual.
PSC 160.071(1m)(m) (m) Equipment purchases involving individual exceptions to the eligible equipment lists under par. (L) may be granted by the fund administrator only following consultation with commission staff. Commission staff, the fund administrator, or both, may solicit input regarding such exceptions from vendors, representatives of interested groups serving the disabled and others, as appropriate.
PSC 160.071(1m)(n) (n) Objections to items included on or excluded from the eligible equipment lists and determinations regarding individual exceptions shall be submitted to the commission in writing. The commission staff shall review the objection and issue a letter addressing it. Commission staff decisions may be appealed to the commission.
PSC 160.071(4) (4) Directory assistance charges.
PSC 160.071(4)(a) (a) An eligible telecommunications carrier other than a federal-only ETC shall waive the charge for a reasonable number of directory assistance calls in a month for a customer with a disability that meets all of the following:
PSC 160.071(4)(a)1. 1. Is certified under s. PSC 160.071 (1).
PSC 160.071(4)(a)2. 2. Prevents the customer from using the telephone directory.
PSC 160.071(4)(b) (b) The ETC shall receive reasonable reimbursement from the universal service fund for these calls.
PSC 160.071(5) (5) Operator assistance charges.
PSC 160.071(5)(a) (a) An eligible telecommunications carrier other than a federal-only ETC shall waive the charge for operator assistance to place calls for a customer with a disability that meets all of the following:
PSC 160.071(5)(a)1. 1. Is certified under s. PSC 160.071 (1)
PSC 160.071(5)(a)2. 2. In the customer's opinion, requires the custom calling service in order for the customer to receive service that is comparable to the essential service provided to other customers.
PSC 160.071(5)(b) (b) The ETC shall receive reasonable reimbursement from the universal service fund for these calls.
PSC 160.071(6) (6) Custom calling service charges.
PSC 160.071(6)(a) (a) An eligible telecommunications carrier other than a federal-only ETC shall waive the charge for a custom calling service for a customer with a disability that meets all of the following:
PSC 160.071(6)(a)1. 1. Is certified under s. PSC 160.071 (1).
PSC 160.071(6)(a)2. 2. In the customer's opinion, requires the custom calling service in order for the customer to receive service that is comparable to the essential service provided to other customers.
PSC 160.071(6)(b) (b) The ETC shall receive reasonable reimbursement from the universal service fund for these services.
PSC 160.071(6m) (6m) Second line charges.
PSC 160.071(6m)(a)(a) An eligible telecommunications carrier other than a federal-only ETC shall waive any intrastate nonrecurring charge or monthly rate for a second line for all of the following:
PSC 160.071(6m)(a)1. 1. A hearing impaired customer who is able and chooses to use 2 line voice carryover.
PSC 160.071(6m)(a)2. 2. A speech impaired customer who is able and chooses to use 2 line hearing carryover.
PSC 160.071(6m)(b) (b) If a customer requests a service that is equivalent to those listed in par. (a), the ETC shall waive the same amount it would waive under par. (a).
PSC 160.071(6m)(c) (c) The ETC shall receive reasonable reimbursement from the universal service fund for the amount waived.
PSC 160.071(7) (7) Filing deadline. A provider may not receive reimbursement under subs. (4) to (6m) unless it files its reimbursement request with the fund administrator no later than April 1 of the year following the year during which the provider would have billed the charge to a customer. The provider may obtain an extension from commission staff for good cause.
PSC 160.071 History History: Cr. Register, April, 1996, No. 484, eff. 5-1-96; cr. (1) (k) to (n) and (6) (b), renum. (6) to be (6) (a), am. (1) (a), to (c), (f), (j) and (3), Register, April, 2000, No. 532, eff. 5-1-00; correction in (1) (f) made under s. 13.92 (4) (b) 6., Stats., Register February 2011 No. 662; CR 13-068: am. (title), renum. (1) (title), (a) to (1m) (title), (am) and am., (1) (title), (a), (b) renum. from 160.07 (1), (2) and am., renum. (1) (b), (c) to (1m) (b), (c) and am. (b) 1., 4. to 6., (c), r. (1) (d), renum. (1) (e) to (k) to (1m) (e) to (k) and am., renum. (1) (L) to (1m) (L) 1. and am., renum. (1) (m), (n) to (1m) (m), (n) and am. (n), cr. (1m) (a), (L) 2., 3., r. (2), (3), renum. (4) (a) to (a) (intro.) and am., cr. (4) (a) 1., 2., (b), renum. (5) (a) to (a) (intro.) and am., cr. (5) (a) 1., 2., (b), renum. (6) (a) to (6) (a) (intro.) and am., cr. (6) (a) 1., 2., renum. (6) (b) to (6m) (a) (intro.) and am., cr. (6) (b), (6m) (a) 1., 2., (b), (c), (7) Register January 2016 No. 721, eff. 2-1-16; correction in numbering in (6m) (a) made under s. 13.92 (4) (b) 1., Stats., and corrections in (1) (c), (L) 2., (7) made under s. 35.17, Stats., Register January 2016 No. 721, eff. 2-1-16.
PSC 160.075 PSC 160.075Responsibility for pay telephone usability.
PSC 160.075(1)(1)In this section, “pay telephone usability" means the ability to use pay telephone equipment once it has been accessed by an individual.
PSC 160.075(2) (2)Pay telephone usability standards include signage, volume control, monitoring height, cord length, and text telephones.
PSC 160.075(3) (3)All pay telephone service providers are responsible for compliance with all federal and state standards regarding usability of their pay telephones by individuals with disabilities.
PSC 160.075(4) (4)This section does not create any new obligations for pay telephone usability beyond those imposed under federal, state laws or negate any obligation for pay telephone usability of other parties under the law.
PSC 160.075(5) (5)Information on how to report non-compliance or any other complaint under sub. (3) to the commission shall be posted at or on each pay telephone unit or bank of units.
PSC 160.075 History History: Cr. Register, April, 1996, No. 484, eff. 5-1-96; am. (3), cr. (5), Register, April, 2000, No. 532, eff. 5-1-00.
PSC 160.08 PSC 160.08Telecommunications customer assistance program. The commission may authorize individual telecommunications providers to establish telecommunications customer assistance programs that meet authorized goals and objectives for increasing or stabilizing subscription levels for non-optional, essential telecommunications service within its service territory or to address avoidance of disconnection or limitation of service to low-income households with payment problems. The customer assistance programs may allow a provider to not make available certain essential services, as defined in s. PSC 160.03 (2), in order to keep at least minimaltelecommunications service to certain low-income households with payment problems. The commission shall determine on a case-by-case basis whether or not a telecommunications customer assistance program may receive universal service fund monies.
PSC 160.08 History History: Cr. Register, April, 1996, No. 484, eff. 5-1-96; am. Register, April, 2000, No. 532, eff. 5-1-00; CR 13-068: am. Register January 2016 No. 721, eff. 2-1-16.
PSC 160.09 PSC 160.09High rate assistance credits.
PSC 160.09(1)(1)In this section, “median household income" means the estimated median household income per county published annually by the U.S. census bureau's small area income and poverty estimate program.
PSC 160.09 Note Note: This may be found on the commission's website at psc.wi.gov.
PSC 160.09(1g) (1g)A full ETC shall provide high rate assistance credits to residential customers when the price of service exceeds levels set in this section.
PSC 160.09(1r) (1r)A full ETC shall recalculate credits under this section whenever the fixed monthly charge for essential telecommunications service, as defined in s. PSC 160.03 (2), is changed, or when ordered to do so by the commission. If the recalculation results in a de minimis change, the ETC may request that the administrator of the division of business and communications services stay the requirement to increase or decrease the credit.
PSC 160.09(2) (2)Full eligible telecommunications carriers shall calculate credits as specified in sub. (4) utilizing the price of service determined under sub. (3).
PSC 160.09(3) (3)For purposes of calculating credits under sub. (4):
PSC 160.09(3)(a) (a) If a full ETC offers essential services on a stand-alone basis, the price of service calculated under this paragraph for its stand-alone essential services shall be considered the price of service when calculating credits for all of the ETC's offerings, whether provided on a stand-alone basis or as part of a bundle. The price of service for stand-alone essential services that is used to calculate credits under sub. (4) shall include all of the following charges and fees:
PSC 160.09(3)(a)1. 1. The in-state charges and fees for residential stand-alone essential services, including, as applicable, all of the following:
PSC 160.09(3)(a)1.a. a. Police and fire protection fee.
PSC 160.09(3)(a)1.b. b. State universal service fund assessment.
PSC 160.09(3)(a)1.c. c. Remainder assessment.
PSC 160.09(3)(a)1.d. d. Telecommunications utility trade practices assessment.
PSC 160.09(3)(a)1.e. e. Federal universal service fund assessment.
PSC 160.09(3)(a)2. 2. Any 9-1-1 charges billed on the telephone bill.
PSC 160.09(3)(a)3. 3. The federal subscriber line charge.
PSC 160.09(3)(a)4. 4. The access recovery charge.
PSC 160.09(3)(a)5. 5. The charge, if any, for 120 local calls, excluding extended community calling calls.
PSC 160.09(3)(a)6. 6. The federal communications commission authorized charge for implementation of local number portability.
PSC 160.09(3)(a)7. 7. Other charges as approved by the commission.
PSC 160.09(3)(b) (b) The price of service for residential stand-alone essential services does not include charges for items and services such as:
PSC 160.09(3)(b)1. 1. Data service.
PSC 160.09(3)(b)2. 2. Handsets, modems, or other customer premises equipment.
PSC 160.09(3)(b)3. 3. Caller identification.
PSC 160.09(3)(b)4. 4. Call waiting.
PSC 160.09(3)(b)5. 5. Texting.
PSC 160.09(3)(b)6. 6. Voicemail.
PSC 160.09(3)(c) (c) If a full ETC only offers essential services bundled with other services, and not on a stand-alone basis, the price of service used to calculate credits under sub. (4) shall be the charges and fees for the service, minus the charge for optional items or services such as the following:
PSC 160.09(3)(c)1. 1. Handsets, modems, or other customer premises equipment.
PSC 160.09(3)(c)2. 2. Caller identification.
PSC 160.09(3)(c)3. 3. Call waiting.
PSC 160.09(3)(c)4. 4. Texting.
PSC 160.09(3)(c)5. 5. Voicemail.
PSC 160.09(3)(d) (d) If a full ETC's charge for bundled service includes a charge for data service, it is rebuttably presumed that the ETC's customers are not eligible for high rate assistance for that bundled service. The ETC may rebut this presumption by showing that the charge for the bundled service minus the cost of providing data service totals an amount high enough to qualify the customer for high rate assistance. The commission may, upon complaint or if it has a reasonable basis to believe that a credit should be applied when it is not, require the ETC to provide the relevant cost information.
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Published under s. 35.93, Stats. Updated on the first day of each month. Entire code is always current. The Register date on each page is the date the chapter was last published.