(a) If youth are not permitted to wear personal clothing all of the following shall be provided upon admission:
1. A set of clean clothing.
2. Clean socks and undergarments.
3. Clean footwear.
(b) All clothing provided shall be of appropriate size for the youth.
(c) All clothing provided shall be appropriate to the season.
(d) Clothing shall be laundered at a minimum of two times per week, and on a more frequent basis as required by the nature of work assignments and programmed activities.
(e) Undergarments and socks shall be laundered as necessary to provide clean undergarments and socks daily. Youth shall receive the same set of undergarments and socks back after laundering.
(2) Towels and bedding.
(a) Staff shall provide each youth with a clean towel and washcloth daily.
(b) Staff shall provide youth with clean bed linens including two sheets and a pillowcase at least once per week.
(c) Staff shall provide youth with a clean blanket at least once per month.
(d) Staff shall provide youth with a clean mattress and pillow.
(e) Each mattress and each pillow shall be covered with a fire retardant, waterproof, easy-to-sanitize material.
(f) Mattresses and pillows shall be kept in good repair and in a clean and sanitary condition. Staff shall repair or remove from circulation any mattresses with holes or cracks.
(g) Mattresses and pillows shall be cleaned and sanitized before reissue.
DOC 347.31 Commissary services. If a facility provides commissary, vending, or other similar services for youth, the facility shall develop policies and procedures relating to these services.
DOC 347.32 Mail.
(1) The facility shall not limit the number of letters sent and received by youth.
(2) The facility shall deliver incoming mail to youth on the same day that it is received at the facility.
(3) Outgoing youth mail shall be posted daily excluding weekends and holidays.
(4) Appropriate writing materials shall be provided to youth upon request.
(5) Postage for a minimum of two non-privileged letters a week shall be provided for each youth.
(6) Postage for privileged mail may not be limited.
(7) The facility shall establish parameters for inspecting privileged and non-privileged mail.
(8) If mail is withheld, staff shall inform the youth and send a written notice to the sender explaining the reason for withholding. Staff shall log the date, time, reason, and disposition of the mail, including any money or items of personal property, save the mail, and inform the youth.
DOC 347.33 Communication.
(1) Upon admission, youth shall be given an opportunity as soon as possible to communicate with parents, legal guardians, foster parents, custodians, and legal counsel.
(2) Youth shall have the opportunity to communicate with individuals external to the facility no less than once per day.
(3) The facility may not charge youth or individuals external to the facility to communicate.
(4) The facility shall make accommodations for youth with hearing or speech disabilities, or limited English proficiency.
(5) The facility shall inform youth if external communication is monitored.
(6) The facility may not monitor conversations between youth and their attorneys.
(7) Youth may speak with family members and social supporters in their language of choice regardless of staff comprehension.
DOC 347.34 Visitation.
(1) Access.
(a) The facility shall provide visitation hours sufficient to accommodate daily contact visits for youth. Visiting hours shall be designated during both the day and the evening with a minimum of three hours before 5:00 p.m. and two hours after 5:00 p.m.
(b) The facility shall provide for individually scheduled visits outside of normal visiting hours with prior approval.
(c) The facility shall post visitation policies and procedures, including visitation schedule, in a place readily accessible to visitors and youth.
(d) Areas used for visitation shall accommodate groups of varying sizes, be child-friendly, and offer interactive toys, games, and children’s books to promote family and social supporter interaction.
(e) Staff may not impose non-contact visits absent a specific and articulable security threat.
(f) The facility may conduct searches of visitors entering the facility.
(2) Visitor list.
(a) The facility shall maintain an approved visitor list for each youth. Youth shall have access to the current approved visitor list.
(b) Except as otherwise provided in this chapter, only visitors on a youth's approved list will be permitted to visit the youth.
(c) Except as provided in par. (e), staff shall permit youth to visit with parents or guardians, siblings, other family members, the parents of a youth’s child, the youth’s child, mentors, community-based service providers, educators and clergy members, and other supportive adults.
(d) Youth or others may request an addition to the list of approved visitors, and if the request is not approved by the facility, both the youth and the person will be notified of the reasons for the action in writing.
(e) The facility may deny a person’s inclusion on the approved visitor list or remove a person from the approved visitors list. Justification to deny a person’s inclusion on or removal from the visitor list may include any of the following:
1. There are reasonable grounds to believe that the visitor has attempted to bring contraband into the facility in the past 12 months.
2. There are reasonable grounds to believe the visitor poses a threat to the safety and security of visitors, staff, youth, or the facility.
3. There are reasonable grounds to believe that the youth may victimize the proposed visitor or the proposed visitor may victimize the youth.
4. There is a court order prohibiting a visit.
DOC 347.35 Publications.
(1) The facility shall provide access to reading materials of general interest including books, newspapers, and magazines to all youth.
(2) The facility may not limit access to reading materials except when reasonably related to the security of the facility or the health and development of the youth.
DOC 347.36 Religion.
(1) The facility may not discriminate against youth on the basis of the youth's religious beliefs.
(2) Youth shall have the opportunity to participate in practices, services, programming, and have access to property of their religion consistent with existing state and federal law.
(3) Staff and individuals who provide religious programming or services may not compel youth participation, nor adoption of a particular religion.
(4) The facility shall notify youth of the schedule of religious services available.
DOC 347.37 Legal access. The facility shall provide youth access to the courts, attorneys, and legal materials.
DOC 347.38. Grievance procedure.
(1) General.
(a) The facility shall provide all youth with access to a grievance procedure that provides an opportunity for resolution of complaints.
(b) The facility shall provide a process by which youth can submit grievances in a confidential manner that is only accessible by a supervisor or a designated staff member.
(2) Procedure.
(a) The facility shall screen all complaints within 24 hours of receipt, excluding weekends and holidays. Priority shall be given to complaints concerning health and safety.
(b) The facility shall, within 7 days of receipt of the grievance, issue a written response and provide a copy to the youth. The response shall state the issue, the facts upon which any decision is based, the decision, and the reasons for the decision.
(c) The facility shall provide at least one level of appeal.
(d) The facility shall maintain a grievance log that includes all of the following:
1. The date and time each grievance is received.
2. The nature of the grievance.
3. The date of the response.
4. The individual issuing a response.
5. Status of any appeal.
(3) Retaliation. The facility shall prohibit retaliation for use of the grievance procedure.
Subchapter VIII – Programs and Services
DOC 347.39 General. Programs and services under this subchapter shall conform to the following requirements:
(1) The facility shall do all of the following:
