SB409-AA4,1,65
20.143
(1) (gc) (title)
Regulatory ombudsman center Office of regulatory
6assistance.".
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8"
Section 35g. 560.03 (9) of the statutes is amended to read:
SB409-AA4,2,49
560.03
(9) Establish and operate a small business ombudsman clearinghouse
10for business and industry to facilitate the flow of information from other state and
11federal agencies, to assist state agencies in establishing methods to encourage the
12participation of small businesses in rule making under s. 227.114 (4) and to serve as
13ombudsman for small business stationary sources, as defined in s. 285.79 (1), in
1connection with the implementation of the federal clean air act,
42 USC 7401 to
27671q.
The department shall assign one full-time employee of the small business
3ombudsman clearinghouse to provide assistance to businesses as specified under s.
4560.42 (1m).
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560.03
(19) Establish
a regulatory ombudsman center an office of regulatory
8assistance in the department to provide services as set forth in subch. III.".
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CHAPTER 560
SB409-AA4,2,1313
SUBCHAPTER III
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14office of REGULATORY
OMBUDSMAN
15
CENTER assistance
SB409-AA4, s. 43d
16Section 43d. 560.41 (1) of the statutes is renumbered 560.41 (1n).
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560.41
(1c) "Agency" has the meaning given in s. 16.70 (1e).
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560.41
(1g) "Authority" has the meaning given in s. 16.70 (2).
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560.41
(1w) "
Center Office" means the
regulatory ombudsman center office of
24regulatory assistance in the department.
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560.41
(1r) "Municipality" has the meaning given in s. 16.70 (8).
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560.41
(2) "Permit" means any approval of
a regulatory an agency required as
5a condition of operating a business in this state.
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560.42
(1m) Assistance to businesses. The office shall do all of the following:
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(a) Provide assistance with obtaining and maintaining permits and any
11licenses and approvals necessary for a business to operate in this state. To fulfill the
12requirements of this paragraph, the office shall do all of the following on behalf of
13businesses:
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1. Explain requirements for obtaining permits.
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2. Track the progress of applications for permits.
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3. Help businesses comply with laws and rules applicable to businesses,
17including providing plain-language explanations of laws and rules.
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(b) Serve as a liaison between businesses and agencies, authorities,
19municipalities, and local economic development organizations.
SB409-AA4, s. 43r
20Section 43r. 560.42 (2) (a) and (b), (2m) (intro.), (2r), (3) and (4) of the statutes
21are amended to read:
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560.42
(2) (a) The
center office shall assist any person requesting information
23on which permits are required for a particular business activity or on the application
24process, including criteria applied in making a determination on a permit
1application and the time period within which a determination will be made. This
2assistance may include any of the following:
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1. Arranging a meeting between the person and the staff of the appropriate
4regulatory agency to enable the person to obtain information from the agency.
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2. Obtaining information and permit applications from the
regulatory agency
6and providing the information and appropriate permit applications to the person.
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(b) If a person receives assistance under this subsection and applies for a permit
8and if the person requests, the
center office shall monitor the status of the permit
9application and periodically report the status to the person.
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10(2m) Advocacy. (intro.) The
center office shall provide advocacy services
11before
regulatory agencies on behalf of permit applicants. These services shall
12include all of the following:
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13(2r) Mediation and dispute resolution services. The
center office may provide
14mediation or other dispute resolution services to facilitate the resolution of a dispute
15between
a regulatory an agency and a person applying for a permit. The provision
16of mediation or other dispute resolution services under this subsection does not affect
17any right that the person may have to a contested hearing under ch. 227.
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18(3) Assistance by center office. (a) The
center office may charge for services
19provided under this subchapter. Any amount charged for services may not exceed
20the actual cost of the service provided, unless a specific charge for the service, or
21method of calculating the charge, is provided by law. All amounts received under this
22paragraph shall be deposited in the appropriation account under s. 20.143 (1) (gc).
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(b) The
center office may refer to the appropriate
regulatory agency, without
24giving further assistance, any person seeking information or assistance on a permit
25under chs. 186, 215, 217, 220 to 224, 440 to 480 and 600 to 646.
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1(c) Advice, assistance, mediation or other dispute resolution services or
2information rendered by the
center office under this subchapter does not relieve any
3person from the obligation to secure a required permit or satisfy a regulatory
4requirement.
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(d) The
center office shall not be liable for any consequences resulting from the
6failure of
a regulatory an agency to issue, or the failure of a person to seek, a permit.
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7(4) Promotion of assistance. (a) The
center office shall maintain and publicize
8the availability of a toll-free telephone line available to in-state and out-of-state
9callers to the
center office.
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(b) The
center office shall seek to explain, promote and publicize its services to
11the public and shall provide information on its services for inclusion in any public
12informational material on permits provided by
regulatory agencies.
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(c) The
center office shall, in its efforts under pars. (a) and (b), clearly represent
14that its services are advisory, informational and facilitative only.
SB409-AA4,5,1916
560.42
(5) Staffing and report. The office shall be staffed by at least 2
17full-time employees of the department. The office shall annually submit to the chief
18clerk of each house of the legislature for distribution to the appropriate standing
19committees under s. 13.172 (3) a report on the work of the office.
SB409-AA4, s. 43t
20Section 43t. 560.43 (title), (1) (intro.), (a), (b), (c), (g) and (2) of the statutes are
21amended to read:
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22560.43 (title)
Responsibilities of regulatory agencies. (1) Interagency
23cooperation. (intro.) Each
regulatory agency shall:
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1(a) Designate a staff person to coordinate
regulatory agency cooperation with
2center office staff, provide information to
center office staff on the permit process and
3direct
center office staff to appropriate staff within the
regulatory agency.
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(b) Cooperate with
center office staff and respond promptly to requests for
5assistance in expediting and requests for information on the permit process under
6s. 560.42.
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(c) Include material provided by the
center office under s. 560.42 (4) in any
8public informational material on permits that it provides.
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(g) Provide to the
center office written notification of a change to a permit, along
10with a copy of the new or revised permit, before the effective date of the change.
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11(2) Preapplication meetings. Each
regulatory agency shall provide an
12opportunity for a preapplication meeting with its staff to any person interested in
13applying for a permit upon request by the person or the
center office, and shall
14comply with the following requirements:
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(a) The
regulatory agency shall conduct preapplication meetings in an informal
16manner.
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(b) In any preapplication meeting, the
regulatory agency shall identify all
18permits required by the
regulating agency for a business activity, describe the steps
19and identify the time period for each step in the permit process and identify potential
20problems in the process.
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(d) The
regulatory agency shall invite participation by
center office staff in
22preapplication meetings when appropriate.
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(e) The
regulatory agency shall publicize the availability of preapplication
24meetings to persons contacting them about permits.
SB409-AA4, s. 43v
25Section 43v. 560.44 (1) (intro.) of the statutes is amended to read:
SB409-AA4,7,3
1560.44
(1) Ombudsman. (intro.) The
center office shall act as an ombudsman
2for brownfields redevelopment projects. As ombudsman, the
center office shall do all
3of the following:
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560.44
(2) Administration of brownfields programs. The
center office shall
6assist in administering the grant program under s. 560.13 and in administering
7grants and loans under s. 560.138 that are made for brownfields remediation
8projects.".