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4. The division finds that the financial responsibility, experience, character, or
12general fitness of the applicant or its owners, directors, employees, or agents does not
13warrant belief that the business will be operated in compliance with this section.
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(c) The division shall deny licensure if any of the following apply:
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1. The application is not accompanied by the fee established by the division.
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2. The application is not accompanied by a bond under sub. (13).
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3. With respect to an applicant that is organized as a not-for-profit entity or
18has obtained tax-exempt status under the Internal Revenue Code,
26 USC 501, the
19applicant's board of directors is not independent of the applicant's employees and
20agents.
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4. The applicant has been certified under s. 73.0301 by the department of
22revenue as being liable for delinquent taxes.
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5. If the applicant is an individual, the applicant has failed to comply, after
24appropriate notice, with a subpoena or warrant issued by the department of
25workforce development or a county child support agency under s. 59.53 (5) and
1related to paternity or child support proceedings and is delinquent in making
2court-ordered payments of child or family support, maintenance, birth expenses,
3medical expenses or other expenses related to the support of a child or former spouse,
4as provided in a memorandum of understanding entered into under s. 49.857.
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(d) Subject to adjustment of the dollar amount pursuant to sub. (31) (f), a board
6of directors is not independent for purposes of par. (c) if any of the following apply:
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1. More than one-fourth of its members are affiliates of the applicant, as
8defined in sub. (2) (a) 1. or 2. a., 2. b., 2. d., 2. e., or 2. f.
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2. After the date 10 years before first becoming a director of the applicant, more
10than one-fourth of its members were employed by or directors of a person that
11received from the applicant more than $25,000 in either the current year or the
12preceding year.
AB218,15,18
13(10) License: timing. (a) The division shall approve or deny an initial license
14as a provider within 120 days after an application is filed. In connection with a
15request pursuant to sub. (6) (s) for additional information, the division may extend
16the 120-day period for not more than 60 days. Within 7 days after denying an
17application, the division, in a record, shall inform the applicant of the reasons for the
18denial.
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(b) If the division denies an application for licensure as a provider or does not
20act on an application within the time prescribed in sub. (1), the applicant may appeal
21and request a hearing pursuant to subch. III of ch. 227.
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(c) Subject to subs. (11) (d) and (33), a license as a provider is valid for one year.
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23(11) Renewal of license. (a) A provider must obtain a renewal of its license
24annually.
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1(b) An application for renewal of licensure as a provider must be in a form
2prescribed by the division, signed and verified under oath or affirmation, and must
3satisfy all of the following:
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1. Be filed no fewer than 30 and no more than 60 days before the license expires.
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2. Be accompanied by the fee established by the division and the bond required
6by sub. (13).
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3. Contain the matter required for initial licensure as a provider by sub. (6) (h)
8and (i) and a financial statement, audited by an accountant licensed to conduct
9audits, for the applicant's fiscal year immediately preceding the application.
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4. Disclose any changes in the information contained in the applicant's
11application for licensure or its immediately previous application for renewal, as
12applicable.
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5. Supply evidence of insurance in an amount equal to the larger of $250,000
14or the highest daily balance in the trust account required by sub. (21) during the 6
15month period immediately preceding the application and that satisfies all of the
16following:
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a. The insurance is against risks of dishonesty, fraud, theft, and other
18misconduct on the part of the applicant or a director, employee, or agent of the
19applicant.
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b. The insurance is issued by an insurance company authorized to do business
21in this state and rated at least "A" by a nationally recognized rating organization.
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c. The insurance has no deductible.
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d. The insurance is payable to the applicant, the individuals who have
24agreements with the applicant, and this state, as their interests may appear.
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1e. The insurance is not subject to cancellation by the applicant without the
2approval of the division.
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6. Disclose the total amount of money received by the applicant pursuant to
4plans during the preceding 12 months from or on behalf of individuals who reside in
5this state and the total amount of money distributed to creditors of those individuals
6during that period.
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7. Disclose, to the best of the applicant's knowledge, the gross amount of money
8accumulated during the preceding 12 months pursuant to plans by or on behalf of
9individuals who reside in this state and with whom the applicant has agreements.
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8. Provide any other information that the division reasonably requires to
11perform the division's duties under this subsection.
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(c) Except for the information required by sub. (6) (g), (n), and (q) and the
13addresses required by sub. (6) (d), the division shall make the information in an
14application for renewal of licensure as a provider available to the public.
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(d) If a licensed provider files a timely and complete application for renewal of
16licensure, the license remains effective until the division, in a record, notifies the
17applicant of a denial and states the reasons for the denial.
AB218,18,218
(e) If the division denies an application for renewal of licensure as a provider,
19the applicant, within 30 days after receiving notice of the denial, may appeal and
20request a hearing pursuant to subch. III of ch. 227. Subject to sub. (33), while the
21appeal is pending the applicant shall continue to provide debt-management services
22to individuals with whom it has agreements. If the denial is affirmed, subject to the
23division's order and sub. (33), the applicant shall continue to provide
24debt-management services to individuals with whom it has agreements until, with
25the approval of the division, it transfers the agreements to another licensed provider
1or returns to the individuals all unexpended money that is under the applicant's
2control.
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3(12) License or registration in another state. If a provider holds a license or
4certificate of registration in another state authorizing it to provide
5debt-management services, the provider may submit a copy of that license or
6certificate and the application for it instead of an application in the form prescribed
7by sub. (5) (a), (6), or (11) (b). The division shall accept the application and the license
8or certificate from the other state as an application for licensure as a provider or for
9renewal of licensure as a provider, as appropriate, in this state if all of the following
10apply:
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(a) The application in the other state contains information substantially
12similar to or more comprehensive than that required in an application submitted in
13this state.
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(b) The applicant provides the information required by sub. (6) (a), (c), (j), (L),
15and (m).
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(c) The applicant, verified under oath or affirmation, certifies that the
17information contained in the application is current or, to the extent it is not current,
18supplements the application to make the information current.
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19(13) Bond required. (a) A provider that is required to be licensed under this
20section shall file a surety bond with the division, which must satisfy all of the
21following:
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1. Be in effect during the period of licensure and for 2 years after the provider
23ceases providing debt-management services to individuals in this state.
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12. Run to this state for the benefit of this state and of individuals who reside
2in this state when they agree to receive debt-management services from the
3provider, as their interests may appear.
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(b) Subject to adjustment of the dollar amount pursuant to sub. (31) (f), a surety
5bond filed pursuant to par. (a) must satisfy all of the following:
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1. Be in the amount of $50,000 or other larger or smaller amount that the
7division determines is warranted by the financial condition and business experience
8of the provider, the history of the provider in performing debt-management services,
9the risk to individuals, and any other factor the division considers appropriate.
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2. Be issued by a bonding, surety, or insurance company authorized to do
11business in this state and rated at least "A" by a nationally recognized rating
12organization.
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3. Have payment conditioned upon noncompliance of the provider or its agent
14with this section.
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(c) If the principal amount of a surety bond is reduced by payment of a claim
16or a judgment, the provider shall immediately notify the division and, within 30 days
17after notice by the division, file a new or additional surety bond in an amount set by
18the division. The amount of the new or additional bond must be at least the amount
19of the bond immediately before payment of the claim or judgment. If for any reason
20a surety terminates a bond, the provider shall immediately file a new surety bond
21in the amount of $50,000 or other amount determined pursuant to par. (b).
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(d) The division or an individual may obtain satisfaction out of the surety bond
23procured pursuant to this subsection if any of the following apply:
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1. The division assesses expenses under sub. (31) (b) 1., issues a final order
25under sub. (32) (a) 2., or recovers a final judgment under sub. (32) (a) 4. or 5. or (d).
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12. An individual recovers a final judgment pursuant to sub. (34) (a), (b), or (c)
21., 2., or 4.
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(e) If claims against a surety bond exceed or are reasonably expected to exceed
4the amount of the bond, the division, on the initiative of the division or on petition
5of the surety, shall, unless the proceeds are adequate to pay all costs, judgments, and
6claims, distribute the proceeds in the following order:
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1. To satisfaction of a final order or judgment under sub. (32) (a) 2., 4., or 5. or
8(d).
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2. To final judgments recovered by individuals pursuant to sub. (34) (a), (b), or
10(c) 1., 2., or 4., pro rata.
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3. To claims of individuals established to the satisfaction of the division, pro
12rata.
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4. If a final order or judgment is issued under sub. (32) (a), to the expenses
14charged pursuant to sub. (31) (b) 1.
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15(14) Requirement of good faith. A provider shall act in good faith in all
16matters under this section.
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17(15) Customer service. A provider that is required to be licensed under this
18section shall maintain a toll-free communication system, staffed at a level that
19reasonably permits an individual to speak to a certified counselor or
20customer-service representative, as appropriate, during ordinary business hours.
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21(16) Prerequisites for providing debt-management services. (a) Before
22providing debt-management services, a licensed provider shall give the individual
23an itemized list of goods and services and the charges for each. The list must be clear
24and conspicuous, be in a record the individual may keep whether or not the
25individual assents to an agreement, and describe all of the following:
AB218,21,2
11. The goods and services the provider offers free of additional charge if the
2individual enters into an agreement.
AB218,21,43
2. The good and services the provider offers for a charge if the individual does
4not enter into an agreement.
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3. The good and services the provider offers for a charge if the individual enters
6into an agreement, using the following terminology, as applicable, and format:
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Set-up fee .................................................................................
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8
dollar amount of fee
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Monthly service fee .................................................................................
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10
dollar amount of fee or method of determining amount
AB218,21,1111
Settlement fee .................................................................................
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12
dollar amount of fee or method of determining amount
AB218,21,1313
Goods and services in addition to those provided in connection with a plan:
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..................... .................................................................................
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15 (item)
dollar amount or method of determining amount
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..................... .................................................................................
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17 (
item)
dollar amount or method of determining amount
AB218,21,1918
(b) A provider may not furnish debt-management services unless the provider,
19through the services of a certified counselor, has satisfied all of the following:
AB218,21,2120
1. The provider provides the individual with reasonable education about the
21management of personal finance.
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2. The provider has prepared a financial analysis.
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3. If the individual is to make regular, periodic payments, the provider has
24satisfied all of the following:
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a. The provider has prepared a plan for the individual.
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1b. The provider has made a determination, based on the provider's analysis of
2the information provided by the individual and otherwise available to it, that the
3plan is suitable for the individual and the individual will be able to meet the payment
4obligations under the plan.
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c. The provider believes that each creditor of the individual listed as a
6participating creditor in the plan will accept payment of the individual's debts as
7provided in the plan.
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(c) Before an individual assents to an agreement to engage in a plan, a provider
9shall do all of the following:
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1. Provide the individual with a copy of the analysis and plan required by par.
11(b) in a record that identifies the provider and that the individual may keep whether
12or not the individual assents to the agreement.
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2. Inform the individual of the availability, at the individual's option, of
14assistance by a toll-free communication system or in person to discuss the financial
15analysis and plan required by par. (b).
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3. With respect to all creditors identified by the individual or otherwise known
17by the provider to be creditors of the individual, provide the individual with a list of
18all of the following:
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a. Creditors that the provider expects to participate in the plan and grant
20concessions.
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b. Creditors that the provider expects to participate in the plan but not grant
22concessions.
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c. Creditors that the provider expects not to participate in the plan.
AB218,22,2424
d. All other creditors.
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1(d) Before an individual assents to an agreement to engage in a plan, the
2provider shall inform the individual, in a record that contains nothing else, that is
3given separately, and that the individual may keep whether or not the individual
4assents to the agreement, of all of the following:
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1. The name and business address of the provider.
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2. That plans are not suitable for all individuals and the individual may ask
7the provider about other ways, including bankruptcy, to deal with indebtedness.
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3. That establishment of a plan may adversely affect the individual's credit
9rating or credit scores.
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4. That nonpayment of debt may lead creditors to increase finance and other
11charges or undertake collection activity, including litigation.
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5. Unless it is not true, that the provider may receive compensation from the
13creditors of the individual.