AB498,4 7Section 4. 13.94 (1) (dt) of the statutes is created to read:
AB498,6,128 13.94 (1) (dt) Biennially, beginning in 2015, conduct a financial audit of the
9Wisconsin Student Loan Refinancing Authority and a program evaluation audit of
10the programs administered by the Wisconsin Student Loan Refinancing Authority
11under ch. 239. The legislative audit bureau shall file a copy of each audit report
12under this paragraph with the distributees specified in par. (b).
AB498,5 13Section 5. 13.94 (1s) (c) 9. of the statutes is created to read:
AB498,6,1514 13.94 (1s) (c) 9. The Wisconsin Student Loan Refinancing Authority for the cost
15of the audit required to be performed under sub. (1) (dt).
AB498,6 16Section 6. 13.94 (4) (a) 1. of the statutes is amended to read:
AB498,7,817 13.94 (4) (a) 1. Every state department, board, examining board, affiliated
18credentialing board, commission, independent agency, council or office in the
19executive branch of state government; all bodies created by the legislature in the
20legislative or judicial branch of state government; any public body corporate and
21politic created by the legislature including specifically the Fox River Navigational
22System Authority, the Lower Fox River Remediation Authority, the Wisconsin
23Aerospace Authority, the Wisconsin Student Loan Refinancing Authority, and the
24Wisconsin Economic Development Corporation, a professional baseball park district,
25a local professional football stadium district, a local cultural arts district, and a

1long-term care district under s. 46.2895; every Wisconsin works agency under subch.
2III of ch. 49; every provider of medical assistance under subch. IV of ch. 49; technical
3college district boards; every county department under s. 51.42 or 51.437; every
4nonprofit corporation or cooperative or unincorporated cooperative association to
5which moneys are specifically appropriated by state law; and every corporation,
6institution, association or other organization which receives more than 50% of its
7annual budget from appropriations made by state law, including subgrantee or
8subcontractor recipients of such funds.
AB498,7 9Section 7. 13.95 (intro.) of the statutes is amended to read:
AB498,7,23 1013.95 Legislative fiscal bureau. (intro.) There is created a bureau to be
11known as the "Legislative Fiscal Bureau" headed by a director. The fiscal bureau
12shall be strictly nonpartisan and shall at all times observe the confidential nature
13of the research requests received by it; however, with the prior approval of the
14requester in each instance, the bureau may duplicate the results of its research for
15distribution. Subject to s. 230.35 (4) (a) and (f), the director or the director's
16designated employees shall at all times, with or without notice, have access to all
17state agencies, the University of Wisconsin Hospitals and Clinics Authority, the
18Wisconsin Aerospace Authority, the Health Insurance Risk-Sharing Plan Authority,
19the Lower Fox River Remediation Authority, the Wisconsin Student Loan
20Refinancing Authority,
the Wisconsin Economic Development Corporation, and the
21Fox River Navigational System Authority, and to any books, records, or other
22documents maintained by such agencies or authorities and relating to their
23expenditures, revenues, operations, and structure.
AB498,8 24Section 8. 16.002 (2) of the statutes is amended to read:
AB498,8,5
116.002 (2) "Departments" means constitutional offices, departments, and
2independent agencies and includes all societies, associations, and other agencies of
3state government for which appropriations are made by law, but not including
4authorities created in subch. II of ch. 114 or subch. III of ch. 149 or in ch. 231, 232,
5233, 234, 237, 238, 239, or 279.
AB498,9 6Section 9. 16.004 (4) of the statutes is amended to read:
AB498,8,127 16.004 (4) Freedom of access. The secretary and such employees of the
8department as the secretary designates may enter into the offices of state agencies
9and authorities created under subch. II of ch. 114 and subch. III of ch. 149 and under
10chs. 231, 233, 234, 237, 238, 239, and 279, and may examine their books and accounts
11and any other matter that in the secretary's judgment should be examined and may
12interrogate the agency's employees publicly or privately relative thereto.
AB498,10 13Section 10. 16.004 (5) of the statutes is amended to read:
AB498,8,1814 16.004 (5) Agencies and employees to cooperate. All state agencies and
15authorities created under subch. II of ch. 114 and subch. III of ch. 149 and under chs.
16231, 233, 234, 237, 238, 239, and 279, and their officers and employees, shall
17cooperate with the secretary and shall comply with every request of the secretary
18relating to his or her functions.
AB498,11 19Section 11. 16.004 (12) (a) of the statutes is amended to read:
AB498,9,320 16.004 (12) (a) In this subsection, "state agency" means an association,
21authority, board, department, commission, independent agency, institution, office,
22society, or other body in state government created or authorized to be created by the
23constitution or any law, including the legislature, the office of the governor, and the
24courts, but excluding the University of Wisconsin Hospitals and Clinics Authority,
25the Wisconsin Aerospace Authority, the Health Insurance Risk-Sharing Plan

1Authority, the Lower Fox River Remediation Authority, the Wisconsin Economic
2Development Corporation, the Wisconsin Student Loan Refinancing Authority, and
3the Fox River Navigational System Authority.
AB498,12 4Section 12. 16.045 (1) (a) of the statutes is amended to read:
AB498,9,105 16.045 (1) (a) "Agency" means an office, department, independent agency,
6institution of higher education, association, society, or other body in state
7government created or authorized to be created by the constitution or any law, that
8is entitled to expend moneys appropriated by law, including the legislature and the
9courts, but not including an authority created in subch. II of ch. 114 or subch. III of
10ch. 149 or in ch. 231, 232, 233, 234, 237, 238, 239, or 279.
AB498,13 11Section 13. 16.15 (1) (ab) of the statutes is amended to read:
AB498,9,1612 16.15 (1) (ab) "Authority" has the meaning given under s. 16.70 (2), but
13excludes the University of Wisconsin Hospitals and Clinics Authority, the Lower Fox
14River Remediation Authority, the Wisconsin Economic Development Corporation,
15the Wisconsin Student Loan Refinancing Authority, and the Health Insurance
16Risk-Sharing Plan Authority.
AB498,14 17Section 14. 16.41 (4) of the statutes is amended to read:
AB498,9,1918 16.41 (4) In this section, "authority" means a body created under subch. II of
19ch. 114 or subch. III of ch. 149 or under ch. 231, 233, 234, 237, 238, 239, or 279.
AB498,15 20Section 15 . 16.417 (1) (b) of the statutes is amended to read:
AB498,9,2221 16.417 (1) (b) "Authority" means a body created under subch. II of ch. 114 or
22ch. 231, 232, 233, 234, 237, 238, 239, or 279.
AB498,16 23Section 16. 16.52 (7) of the statutes is amended to read:
AB498,9,2524 16.52 (7) Petty cash account. With the approval of the secretary, each agency
25that is authorized to maintain a contingent fund under s. 20.920 may establish a

1petty cash account from its contingent fund. The procedure for operation and
2maintenance of petty cash accounts and the character of expenditures therefrom
3shall be prescribed by the secretary. In this subsection, "agency" means an office,
4department, independent agency, institution of higher education, association,
5society, or other body in state government created or authorized to be created by the
6constitution or any law, that is entitled to expend moneys appropriated by law,
7including the legislature and the courts, but not including an authority created in
8subch. II of ch. 114 or subch. III of ch. 149 or in ch. 231, 233, 234, 237, 238, 239, or
9279.
AB498,17 10Section 17. 16.528 (1) (a) of the statutes is amended to read:
AB498,10,1611 16.528 (1) (a) "Agency" means an office, department, independent agency,
12institution of higher education, association, society, or other body in state
13government created or authorized to be created by the constitution or any law, that
14is entitled to expend moneys appropriated by law, including the legislature and the
15courts, but not including an authority created in subch. II of ch. 114 or subch. III of
16ch. 149 or in ch. 231, 233, 234, 237, 238, 239, or 279.
AB498,18 17Section 18. 16.53 (2) of the statutes is amended to read:
AB498,11,218 16.53 (2) Improper invoices. If an agency receives an improperly completed
19invoice, the agency shall notify the sender of the invoice within 10 working days after
20it receives the invoice of the reason it is improperly completed. In this subsection,
21"agency" means an office, department, independent agency, institution of higher
22education, association, society, or other body in state government created or
23authorized to be created by the constitution or any law, that is entitled to expend
24moneys appropriated by law, including the legislature and the courts, but not

1including an authority created in subch. II of ch. 114 or subch. III of ch. 149 or in ch.
2231, 233, 234, 237, 238, 239, or 279.
AB498,19 3Section 19. 16.54 (9) (a) 1. of the statutes is amended to read:
AB498,11,94 16.54 (9) (a) 1. "Agency" means an office, department, independent agency,
5institution of higher education, association, society or other body in state
6government created or authorized to be created by the constitution or any law, which
7is entitled to expend moneys appropriated by law, including the legislature and the
8courts, but not including an authority created in subch. II of ch. 114 or subch. III of
9ch. 149 or in ch. 231, 233, 234, 237, 238, 239, or 279.
AB498,20 10Section 20. 16.765 (1) of the statutes is amended to read:
AB498,11,2211 16.765 (1) Contracting agencies, the University of Wisconsin Hospitals and
12Clinics Authority, the Fox River Navigational System Authority, the Wisconsin
13Aerospace Authority, the Health Insurance Risk-Sharing Plan Authority, the Lower
14Fox River Remediation Authority, the Wisconsin Student Loan Refinancing
15Authority,
the Wisconsin Economic Development Corporation, and the Bradley
16Center Sports and Entertainment Corporation shall include in all contracts executed
17by them a provision obligating the contractor not to discriminate against any
18employee or applicant for employment because of age, race, religion, color, handicap,
19sex, physical condition, developmental disability as defined in s. 51.01 (5), sexual
20orientation as defined in s. 111.32 (13m), or national origin and, except with respect
21to sexual orientation, obligating the contractor to take affirmative action to ensure
22equal employment opportunities.
AB498,21 23Section 21. 16.765 (2) of the statutes is amended to read:
AB498,12,1624 16.765 (2) Contracting agencies, the University of Wisconsin Hospitals and
25Clinics Authority, the Fox River Navigational System Authority, the Wisconsin

1Aerospace Authority, the Health Insurance Risk-Sharing Plan Authority, the Lower
2Fox River Remediation Authority, the Wisconsin Student Loan Refinancing
3Authority,
the Wisconsin Economic Development Corporation, and the Bradley
4Center Sports and Entertainment Corporation shall include the following provision
5in every contract executed by them: "In connection with the performance of work
6under this contract, the contractor agrees not to discriminate against any employee
7or applicant for employment because of age, race, religion, color, handicap, sex,
8physical condition, developmental disability as defined in s. 51.01 (5), sexual
9orientation or national origin. This provision shall include, but not be limited to, the
10following: employment, upgrading, demotion or transfer; recruitment or recruitment
11advertising; layoff or termination; rates of pay or other forms of compensation; and
12selection for training, including apprenticeship. Except with respect to sexual
13orientation, the contractor further agrees to take affirmative action to ensure equal
14employment opportunities. The contractor agrees to post in conspicuous places,
15available for employees and applicants for employment, notices to be provided by the
16contracting officer setting forth the provisions of the nondiscrimination clause".
AB498,22 17Section 22. 16.765 (5) of the statutes is amended to read:
AB498,13,1118 16.765 (5) The head of each contracting agency and the boards of directors of
19the University of Wisconsin Hospitals and Clinics Authority, the Fox River
20Navigational System Authority, the Wisconsin Aerospace Authority, the Health
21Insurance Risk-Sharing Plan Authority, the Lower Fox River Remediation
22Authority, the Wisconsin Student Loan Refinancing Authority, the Wisconsin
23Economic Development Corporation, and the Bradley Center Sports and
24Entertainment Corporation shall be primarily responsible for obtaining compliance
25by any contractor with the nondiscrimination and affirmative action provisions

1prescribed by this section, according to procedures recommended by the department.
2The department shall make recommendations to the contracting agencies and the
3boards of directors of the University of Wisconsin Hospitals and Clinics Authority,
4the Fox River Navigational System Authority, the Wisconsin Aerospace Authority,
5the Health Insurance Risk-Sharing Plan Authority, the Lower Fox River
6Remediation Authority, the Wisconsin Student Loan Refinancing Authority, the
7Wisconsin Economic Development Corporation, and the Bradley Center Sports and
8Entertainment Corporation for improving and making more effective the
9nondiscrimination and affirmative action provisions of contracts. The department
10shall promulgate such rules as may be necessary for the performance of its functions
11under this section.
AB498,23 12Section 23. 16.765 (6) of the statutes is amended to read:
AB498,13,2213 16.765 (6) The department may receive complaints of alleged violations of the
14nondiscrimination provisions of such contracts. The department shall investigate
15and determine whether a violation of this section has occurred. The department may
16delegate this authority to the contracting agency, the University of Wisconsin
17Hospitals and Clinics Authority, the Fox River Navigational System Authority, the
18Wisconsin Aerospace Authority, the Health Insurance Risk-Sharing Plan Authority,
19the Lower Fox River Remediation Authority, the Wisconsin Student Loan
20Refinancing Authority,
the Wisconsin Economic Development Corporation, or the
21Bradley Center Sports and Entertainment Corporation for processing in accordance
22with the department's procedures.
AB498,24 23Section 24. 16.765 (7) (intro.) of the statutes is amended to read:
AB498,14,1024 16.765 (7) (intro.) When a violation of this section has been determined by the
25department, the contracting agency, the University of Wisconsin Hospitals and

1Clinics Authority, the Fox River Navigational System Authority, the Wisconsin
2Aerospace Authority, the Health Insurance Risk-Sharing Plan Authority, the Lower
3Fox River Remediation Authority, the Wisconsin Student Loan Refinancing
4Authority,
the Wisconsin Economic Development Corporation, or the Bradley Center
5Sports and Entertainment Corporation, the contracting agency, the University of
6Wisconsin Hospitals and Clinics Authority, the Fox River Navigational System
7Authority, the Wisconsin Aerospace Authority, the Health Insurance Risk-Sharing
8Plan Authority, the Lower Fox River Remediation Authority, the Wisconsin Student
9Loan Refinancing Authority,
the Wisconsin Economic Development Corporation, or
10the Bradley Center Sports and Entertainment Corporation shall:
AB498,25 11Section 25. 16.765 (7) (d) of the statutes is amended to read:
AB498,14,1912 16.765 (7) (d) Direct the violating party to take immediate steps to prevent
13further violations of this section and to report its corrective action to the contracting
14agency, the University of Wisconsin Hospitals and Clinics Authority, the Fox River
15Navigational System Authority, the Wisconsin Aerospace Authority, the Health
16Insurance Risk-Sharing Plan Authority, the Lower Fox River Remediation
17Authority, the Wisconsin Student Loan Refinancing Authority, the Wisconsin
18Economic Development Corporation, or the Bradley Center Sports and
19Entertainment Corporation.
AB498,26 20Section 26. 16.765 (8) of the statutes is amended to read:
AB498,15,1521 16.765 (8) If further violations of this section are committed during the term
22of the contract, the contracting agency, the Fox River Navigational System Authority,
23the Wisconsin Aerospace Authority, the Health Insurance Risk-Sharing Plan
24Authority, the Lower Fox River Remediation Authority, the Wisconsin Student Loan
25Refinancing Authority,
the Wisconsin Economic Development Corporation, or the

1Bradley Center Sports and Entertainment Corporation may permit the violating
2party to complete the contract, after complying with this section, but thereafter the
3contracting agency, the Fox River Navigational System Authority, the Wisconsin
4Aerospace Authority, the Health Insurance Risk-Sharing Plan Authority, the Lower
5Fox River Remediation Authority, the Wisconsin Student Loan Refinancing
6Authority,
the Wisconsin Economic Development Corporation, or the Bradley Center
7Sports and Entertainment Corporation shall request the department to place the
8name of the party on the ineligible list for state contracts, or the contracting agency,
9the Fox River Navigational System Authority, the Wisconsin Aerospace Authority,
10the Health Insurance Risk-Sharing Plan Authority, the Lower Fox River
11Remediation Authority, the Wisconsin Student Loan Refinancing Authority, the
12Wisconsin Economic Development Corporation, or the Bradley Center Sports and
13Entertainment Corporation may terminate the contract without liability for the
14uncompleted portion or any materials or services purchased or paid for by the
15contracting party for use in completing the contract.
AB498,27 16Section 27. 16.85 (2) of the statutes is amended to read:
AB498,16,217 16.85 (2) To furnish engineering, architectural, project management, and other
18building construction services whenever requisitions therefor are presented to the
19department by any agency. The department may deposit moneys received from the
20provision of these services in the account under s. 20.505 (1) (kc) or in the general
21fund as general purpose revenue — earned. In this subsection, "agency" means an
22office, department, independent agency, institution of higher education, association,
23society, or other body in state government created or authorized to be created by the
24constitution or any law, which is entitled to expend moneys appropriated by law,
25including the legislature and the courts, but not including an authority created in

1subch. II of ch. 114 or subch. III of ch. 149 or in ch. 231, 233, 234, 237, 238, 239, or
2279.
AB498,28 3Section 28. 16.865 (8) of the statutes is amended to read:
AB498,16,184 16.865 (8) Annually in each fiscal year, allocate as a charge to each agency a
5proportionate share of the estimated costs attributable to programs administered by
6the agency to be paid from the appropriation under s. 20.505 (2) (k). The department
7may charge premiums to agencies to finance costs under this subsection and pay the
8costs from the appropriation on an actual basis. The department shall deposit all
9collections under this subsection in the appropriation account under s. 20.505 (2) (k).
10Costs assessed under this subsection may include judgments, investigative and
11adjustment fees, data processing and staff support costs, program administration
12costs, litigation costs, and the cost of insurance contracts under sub. (5). In this
13subsection, "agency" means an office, department, independent agency, institution
14of higher education, association, society, or other body in state government created
15or authorized to be created by the constitution or any law, that is entitled to expend
16moneys appropriated by law, including the legislature and the courts, but not
17including an authority created in subch. II of ch. 114 or subch. III of ch. 149 or in ch.
18231, 232, 233, 234, 237, 238, 239, or 279.
AB498,29 19Section 29. 19.42 (10) (t) of the statutes is created to read:
AB498,16,2120 19.42 (10) (t) The chief executive officer and members of the board of directors
21of the Wisconsin Student Loan Refinancing Authority.
AB498,30 22Section 30. 19.42 (13) (p) of the statutes is created to read:
AB498,16,2423 19.42 (13) (p) The chief executive officer and members of the board of directors
24of the Wisconsin Student Loan Refinancing Authority.
AB498,31
1Section 31. 20.005 (3) (schedule) of the statutes: at the appropriate place,
2insert the following amounts for the purposes indicated: - See PDF for table PDF
AB498,32 3Section 32. 20.195 of the statutes is created to read:
AB498,17,6 420.195 Wisconsin Student Loan Refinancing Authority. There is
5appropriated to the Wisconsin Student Loan Refinancing Authority for the following
6programs:
AB498,17,10 7(1) Student loan refinancing program. (a) Initial funding. Biennially, the
8amounts in the schedule to fund the initial costs of operating the Wisconsin Student
9Loan Refinancing Authority and to start the student loan refinancing program under
10ch. 239.
AB498,33 11Section 33. 39.28 (7) of the statutes is created to read:
AB498,17,1412 39.28 (7) The board shall create on its Internet site a link to that portion of the
13department of financial institutions' Internet site created under s. 224.30 (5) (c) and
14(d).
AB498,34 15Section 34. 39.52 of the statutes is created to read:
AB498,18,10 1639.52 Student loan debt reports. (1) By January 1 of each year, the Board
17of Regents of the University of Wisconsin System shall provide to the board the
18average amount of student loan incurred in the previous year by resident
19undergraduate students enrolled in each institution within that system, the

1technical college system board shall provide to the board the average amount of
2student loan debt incurred in the previous year by resident undergraduate students
3enrolled in each technical college within that system, each tribally controlled college
4in this state shall provide to the board the average amount of student loan debt
5incurred in the previous year by resident undergraduate students enrolled in that
6tribally controlled college and the Wisconsin Association of Independent Colleges
7and Universities or a successor organization shall provide to the board the average
8amount of student loan debt incurred in the previous year by resident undergraduate
9students enrolled in each of the private, nonprofit accredited institutions of higher
10education in this state.
AB498,18,11 11(2) By March 1 of each year, the board shall do all of the following:
AB498,18,1512 (a) Compile the information provided to the board under sub. (1) and, from that
13information, compute the statewide average amount of student loan debt incurred
14in the previous year by resident undergraduate students enrolled in the institutions
15specified in sub. (1).
AB498,18,1816 (b) Compare the amount computed under par. (a) to the national average
17amount of student loan debt incurred in the previous year by undergraduate
18students enrolled in institutions of higher education in the United States.
AB498,18,2219 (c) Compare the amount computed under par. (a) to the statewide average
20amount of student loan debt incurred in the previous year by undergraduate
21students in the state with the lowest ratio of statewide average student loan debt to
22the lowest quintile of state per capita income.
AB498,19,223 (d) Submit a report regarding student loan debt incurred in the previous year
24by resident undergraduate students at the institutions specified in sub. (1) to the
25joint committee on finance. The report shall include the information provided to the

1board under sub. (1), the statewide average amount of student loan debt computed
2under par. (a), and the comparisons described in pars. (b) and (c).
AB498,35 3Section 35. 39.54 of the statutes is created to read:
AB498,19,10 439.54 Student lending transparency. (1) In this section, "institution of
5higher education" means an institution or college campus within the University of
6Wisconsin System, a technical college within the technical college system, a tribally
7controlled college, or a private, nonprofit institution of higher education located in
8this state that provides an educational program for which the institution awards a
9bachelor's degree or higher or provides a program that is acceptable toward such a
10degree.
AB498,19,13 11(2) Each institution of higher education shall provide to a prospective or newly
12accepted student and to the student's parents clearly outlined and
13easy-to-understand information pertaining to all of the following:
AB498,19,1414 (a) The total cost of attendance at the institution of higher education.
AB498,19,1915 (b) The approximate or, if known, the actual total amount of financial aid that
16the student would receive from the institution of higher education, and the
17approximate or, if known, the actual total amount of student loan debt that the
18student would accumulate, over the course of 4 years if the student were to attend
19the institution of higher education for 4 years.
AB498,19,2220 (c) Student loan rates, repayment plans, default rates, and the actual monthly
21payment that would be required to pay the student loan debt described in par. (b)
22when the loan becomes due.
AB498,19,25 23(3) Each institution of higher education shall create on its Internet site a link
24to that portion of the department of financial institutions' Internet site created under
25s. 224.30 (5) (c) and (d).
AB498,36
1Section 36. 39.56 of the statutes is created to read:
AB498,20,6 239.56 Loan counseling. (1) Definition. In this section, "institution of higher
3education" means an institution or college campus within the University of
4Wisconsin System, a technical college under ch. 38, or any private, nonprofit,
5educational institution located in this state that provides an educational program for
6which it awards an associate's or higher degree.
AB498,20,10 7(2) Applicability. This section applies to any student loan offered by an
8institution of higher education or a private lender or recommended to a student by
9an institution of higher education, other than a federally funded, federally insured,
10or federally guaranteed loan for which counseling is required by 20 USC 1092.
AB498,20,18 11(3) Entrance counseling. (a) Before a student enters into a student loan
12agreement, an institution of higher education shall provide the student with
13comprehensive information on the terms and conditions of a loan and the
14responsibilities the student has with respect to the loan. The institution shall
15provide the information during a counseling session conducted in person, on a
16written form provided to the student that the student signs and returns, or online,
17with the student acknowledging receipt of the information. The information
18provided shall include all of the following:
AB498,20,2019 1. To the extent practicable, the effect of accepting the loan to be disbursed on
20the eligibility of the borrower for other forms of student financial assistance.
AB498,20,2221 2. How interest accrues and is capitalized during periods when the interest is
22not paid by the borrower.
AB498,20,2523 3. The definitions of full-time and half-time enrollment at the institution of
24higher education, during regular terms and intersession terms, if applicable, and the
25consequences of not maintaining full-time or half-time enrollment.
AB498,21,3
14. The importance of contacting the appropriate office at the institution of
2higher education if the borrower withdraws before completing his or her program of
3study so that the institution can provide counseling under sub. (4).
AB498,21,54 5. Sample monthly repayment amounts, based on a range of levels of
5indebtedness.
AB498,21,86 6. The obligation of the borrower to repay the full amount of the loan,
7irrespective of whether the borrower completes his or her program of study at the
8institution.
AB498,21,109 7. The likely consequences of default on the loan, including adverse credit
10reports, delinquent debt collection procedures, and litigation.
AB498,21,1211 8. Whether the student has reached the limit on his or her federal student loan
12opportunities.
AB498,21,1513 9. The name of, and contact information for, an individual the borrower may
14contact if he or she has any questions about the borrower's rights and responsibilities
15or the terms and conditions of the loan.
AB498,21,2016 10. How a student or any member of the public may file a complaint about a
17lender with the federal Consumer Financial Protection Bureau by calling a toll-free
18telephone number, or by completing a complaint form, which may be obtained on the
19bureau's Internet site. The toll-free telephone number and Internet site address of
20the bureau shall be included.
AB498,21,2221 (b) In conjunction with providing information under par. (a), the institution of
22higher education shall also do all of the following:
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