Sincerely,
June Suhling
Division Administrator
State of Wisconsin
Department of Industry, Labor and Human Relations
March 15, 1995
The Honorable, The Legislature:
The Department of Industry, Labor and Human Relations has completed a study to determine the feasibility of establishing a toll-free line for PECFA inquiries. I am pleased to report that process reengineering efforts in our Safety and Buildings Division and the technological capabilities of a voice response unit combine to make such a service workable and cost efficient for Wisconsin taxpayers.
We propose to implement a voice response unit to support the toll-free line. This technology has been successful in our Unemployment Compensation and Equal Rights programs. Simply stated, the caller will be prompted with basic information and then asked to leave their question and a return telephone number. Inquiries could be made throughout the day, including evenings and weekends.
This process will allow Safety and Buildings to :
schedule staff to handle the expected volume of PECFA calls,
research questions and have staff prepared to answer the typically complex inquiries, and
return calls using the State Telephone System (STS) at a rate 35% lower than toll-free service.
The PECFA toll-free inquiry process will start after July 1, 1995. This schedule provides us with time to incorporate system costs in our SFY96 operating budget and to integrate the service with other improvements as we implement a Customer Service Center in Safety and Buildings.
In the meantime, we will continue our efforts at educating the PECFA community and reinforce the availability of DILHR On-Line, a computer bulletin board that provides storage tank information 24 hours a day, seven days a week.
I am convinced these changes will improve support to the PECFA program and provide us with opportunities to expand our services in the future.
Sincerely,
Carol Skornicka
Secretary
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Relating to filing a claim against the estate of a medical assistance recipient or against the estate of the surviving spouse of a medical assistance recipient for certain services for the recipient that were paid for by the medical assistance program.
Submitted by Department of Health and Social Services.
Report received from Agency, March 20, 1995.
Referred to committee on Health, Human Services and Aging, March 22, 1995
.
Relating to hunting and trapping.
Submitted by Department of Natural Resources.
Report received from Agency, March 20, 1995.
Referred to committee on Environment and Energy, March 22, 1995
.
Relating to sport fishing and fish refuges.
Submitted by
Department of Natural Resources.
Report received from Agency, March 20, 1995.
Referred to committee on Environment and Energy, March 22, 1995
.
Relating to 1995-96 premium rates for the health insurance risk-sharing plan, the annual assessment form filing and errors in the same.
Submitted by Office of the Commissioner of Insurance.
Report received from Agency, March 15, 1995.
Referred to committee on Insurance,
March 22, 1995
.
Relating to authorizing savings banks to invest their funds in specified financial products.
Submitted by Office of the Commissioner of Savings and Loan.
Withdrawn by Agency, March 10, 1995.
The Committee on Health, Human Services and Aging reports and recommends:
Relating to keeping track of the whereabouts of youth at a correctional institution for.
No action taken.
Relating to use of advanced airways by emergency medical technicians-basic (EMTs-basic).
No action taken.
Carol Buettner
Chairperson
The Committee on Judiciary reports and recommends:
Relating to reimbursement of legal fees for.
No action taken.
Relating to the certification of indigency evaluations.
No action taken.
Relating to notification of victims of an opportunity to provide direct input into the parole decision.
No action taken.
Joanne Huelsman
Chairperson
__________________
Chief Clerk's Report
The Chief Clerk records:
Senate Joint Resolution 8
Senate Joint Resolution 9
Senate Joint Resolution 10
Deposited in the Office of the Secretary of State on March 16, 1995.
Chief Clerk's Report
The Chief Clerk records:
Senate Joint Resolution 15
Senate Joint Resolution 16
Deposited in the Office of the Secretary of State on March 20, 1995.
__________________
Corrections In:
1995 Senate Bill 77
Prepared by the Legislative Reference Bureau
(March 21, 1995)
1. Page 400, line 22: after "9359" insert "of this act".
Corrections In:
1995 Senate Bill 111
