AB207-SA9,1,54
1. "Call center" means a business or subunit of a business that engages in
5providing customer-based service.
AB207-SA9,1,86
2. "Customer-based service" means sales or technical assistance or expertise
7concerning a product or service that is provided to a customer or a prospective
8customer of the product or service.
AB207-SA9,1,129
(b)
A video service provider may not use a call center, whether operated by the
10video service provider or any other person, that provides assistance to in-state
11customers or potential customers of the video service provider's video service unless
12the call center is located in this state.".