AB207-SSA1,29,53
(b) The commission may suspend or revoke a video service franchisee's video
4service franchise if the video service franchisee fails to comply with this section or
5s. 100.209 after a reasonable time to achieve compliance has passed.
AB207-SSA1,29,6
6(11) Forfeitures. (a) Subject to par. (b):
AB207-SSA1,29,167
1. A video service franchisee that violates this section shall forfeit no more than
8$30,000 for each violation, or .00825 percent of the video service franchisee's
9statewide gross revenue, as calculated under sub. (7) (a), whichever is greater. Each
10violation of this section is a separate violation, except that if the same act or omission
11violates more than one provision of this section, only one forfeiture may be imposed
12for such act or omission.
Each day that a violation continues is a separate violation,
13except that, if the violation was not intentional, did not create substantial risk to the
14safety of the video service franchisee's employees or customers or the public, and was
15not intended to cause economic benefits to accrue to the video service franchisee, the
16forfeiture for a continuing violation may not exceed $500,000 per year.
AB207-SSA1,29,2117
2. A video service franchisee that violates sub. (9) shall, in addition to the
18forfeiture under subd. 1., forfeit an amount not exceeding 3 percent of the video
19service franchisee's total monthly statewide gross revenue, as calculated under sub.
20(7) (a), for each month from the date of the violation until the date that compliance
21is achieved.
AB207-SSA1,29,2522
(b) A court may impose a forfeiture under par. (a) only if the commission of
23justice has given the video service franchisee notice of the violation and the
24opportunity to remedy the violation within 30 days after receipt of the notice and the
25video service franchisee has failed to remedy the violation.
AB207-SSA1,30,2
266.0421 (title)
Access to cable video service.
AB207-SSA1,30,66
66.0421
(1) (c) "Video service" has the meaning given in s. 66.0420 (2) (v).
AB207-SSA1,30,108
66.0421
(1) (d) "Video service provider" means a municipally regulated cable
9operator, as defined in s. 66.0420 (2) (o), or a video service franchisee, as defined in
10s. 66.0420 (2) (y).
AB207-SSA1,30,1912
66.0421
(2) Interference prohibited. The owner or manager of a multiunit
13dwelling under common ownership, control or management or of a mobile home park
14or the association or board of directors of a condominium may not prevent a
cable
15operator video service provider from providing
cable video service to a subscriber who
16is a resident of the multiunit dwelling, mobile home park or of the condominium or
17interfere with a
cable operator video service provider providing
cable video service
18to a subscriber who is a resident of the multiunit dwelling, mobile home park or of
19the condominium.
AB207-SSA1,31,521
66.0421
(3) Installation in multiunit building. Before installation, a
cable
22operator video service provider shall consult with the owner or manager of a
23multiunit dwelling or with the association or board of directors of a condominium to
24establish the points of attachment to the building and the methods of wiring. A
cable
25operator video service provider shall install facilities to provide
cable video service
1in a safe and orderly manner and in a manner designed to minimize adverse effects
2to the aesthetics of the multiunit dwelling or condominium. Facilities installed to
3provide
cable video service may not impair public safety, damage fire protection
4systems or impair fire-resistive construction or components of a multiunit dwelling
5or condominium.
AB207-SSA1,31,97
66.0421
(4) Repair responsibility. A
cable operator video service provider is
8responsible for any repairs to a building required because of the construction,
9installation, disconnection or servicing of facilities to provide
cable video service.
AB207-SSA1,31,12
1166.0422 (title)
Cable television Video service, telecommunications, and
12broadband facilities.
AB207-SSA1,31,1515
66.0422
(1) (d) "Video service" has the meaning given in s. 66.0420 (2) (v).
AB207-SSA1, s. 22
16Section
22. 66.0422 (2) (intro.) of the statutes is amended to read:
AB207-SSA1,31,2117
66.0422
(2) (intro.) Except as provided in subs. (3), (3d), (3m), and (3n), no local
18government may enact an ordinance or adopt a resolution authorizing the local
19government to construct, own, or operate any facility for providing
cable video 20service, telecommunications service, or broadband service, directly or indirectly, to
21the public, unless all of the following are satisfied:
AB207-SSA1,32,423
66.0422
(3) (b) A majority of the governing board of the local government votes
24to submit the question of supporting the operation of the facility for providing
cable 25video service, telecommunications service, or Internet access service, directly or
1indirectly to the public, by the local government to the electors in an advisory
2referendum and a majority of the voters in the local government voting at the
3advisory referendum vote to support operation of such a facility by the local
4government.
AB207-SSA1,32,76
66.0422
(3n) Subsection (2) does not apply to a local government that, on March
71, 2004, was providing
cable video service to the public.
AB207-SSA1,32,119
70.111
(25) Digital broadcasting equipment. Digital broadcasting equipment
10owned and used by a radio station, television station, or
cable television system video
11service network, as defined in s.
66.0419 (2) (d)
66.0420 (2) (z).
AB207-SSA1,32,1713
76.80
(3) "Telecommunications services" means the transmission of voice,
14video, facsimile or data messages, including telegraph messages, except that
15"telecommunications services" does not include c
able television video service, as
16defined in s. 66.0420 (2) (v), radio, one-way radio paging or transmitting messages
17incidental to transient occupancy in hotels, as defined in s. 254.61 (3).
AB207-SSA1, s. 27
18Section
27. 77.52 (2) (a) 12. of the statutes is amended to read:
AB207-SSA1,32,2019
77.52
(2) (a) 12. The sale of cable television system services
, or video services,
20as defined in s. 66.0420 (2) (v), including installation charges.
AB207-SSA1,32,2323
100.195
(1) (c) 2. Telecommunications services or
cable television services.
AB207-SSA1,33,1
1100.195
(1) (h) 1. Video service, as defined in s. 66.0420 (2) (v).
AB207-SSA1, s. 30
2Section
30. 100.209 of the statutes is repealed and recreated to read:
AB207-SSA1,33,4
3100.209 Video service standards; privacy protection. (1) Definitions. 4In this section:
AB207-SSA1,33,55
(a) "Basic video service" has the meaning given in s. 66.0420 (2) (b).
AB207-SSA1,33,76
(b) "Cable or video provider" means a municipally regulated cable operator or
7a video service franchisee.
AB207-SSA1,33,88
(c) "Municipality" means a city, village, or town.
AB207-SSA1,33,109
(d) "Municipally regulated cable operator" has the meaning given in s. 66.0420
10(2) (o).
AB207-SSA1,33,1211
(e) "Normal business hours" means, with respect to a business, those hours
12during which most similar businesses in a municipality are open to serve customers.
AB207-SSA1,33,1913
(f) "Normal operating conditions" means, with respect to a video provider, those
14service conditions that are within the control of the video programming provider.
15"Normal operating conditions" includes special promotions; pay-per-view events;
16regular, peak, or seasonal demand periods; and maintenance or upgrade of a service
17network. "Normal operating conditions" does not include natural disasters, civil
18disturbances, power outages, telephone network outages, or severe or unusual
19weather conditions.
AB207-SSA1,33,2120
(g) "Service interruption" means the loss of picture or sound on one or more
21video channels.
AB207-SSA1,33,2422
(h) "Service line drop" means the point of connection between a premises and
23the facilities of a cable or video provider that enables the premises to receive video
24service.
AB207-SSA1,34,4
1(i) "Video programming provider" means a multichannel video programming
2distributor, as defined in
47 USC 522 (13), but does not include a landlord whose
3provision of video service is limited to providing video service to a single-family home
4or other residential dwelling consisting of 4 units or less.
AB207-SSA1,34,65
(j) "Video service" means multiple channels of video programming, as defined
6in
47 USC 522 (20).
AB207-SSA1,34,77
(k) "Video service area" has the meaning given in s. 66.0420 (2) (w).
AB207-SSA1,34,88
(L) "Video service franchisee" has the meaning given in s. 66.0420 (2) (y).
AB207-SSA1,34,99
(m) "Video service network" has the meaning given in s. 66.0420 (2) (z).
AB207-SSA1,34,13
10(2) Applicability. Notwithstanding sub. (1) (b), a video programming provider
11that provides video service through a master antenna television, satellite master
12antenna television, direct broadcast satellite, or multipoint distribution service is
13subject to this section only to the extent permitted by federal law.
AB207-SSA1,34,16
14(3) General customer service standards. (a)
In general. Video programming
15providers shall establish general standards related to customer service, including
16relating to all of the following:
AB207-SSA1,34,1717
1. Installation, disconnection, service, and repair obligations.
AB207-SSA1,34,1818
2. Appointment hours and employee identification requirements.
AB207-SSA1,34,1919
3. Customer service telephone numbers and hours.
AB207-SSA1,34,2020
4. Procedures for billing, charges, deposits, refunds, and credits.
AB207-SSA1,34,2121
5. Procedures for termination of service.
AB207-SSA1,34,2222
6. Notice of deletion of programming service.
AB207-SSA1,34,2323
7. Changes related to transmission of programming.
AB207-SSA1,34,2424
8. Changes or increases in rates.
AB207-SSA1,34,2525
9. The use and availability of parental control or lock-out devices.
AB207-SSA1,35,1
110. If applicable, the use and availability of an A/B switch.
AB207-SSA1,35,22
11. Complaint and bill dispute resolution procedures.
AB207-SSA1,35,43
12. Rights and remedies available to consumers if the video programming
4provider does not materially meet their customer service standards.
AB207-SSA1,35,55
13. Special services for customers with visual, hearing, or mobility disabilities.
AB207-SSA1,35,136
(b)
Public availability. A video programming provider shall make available to
7the public, and display clearly and conspicuously on its Internet Web site, the video
8programming providers' rates for each level of service, rules, and regulations, and
9the standards established under par. (a). If a promotional price or a price for a
10specified period of time is offered, the programming video provider shall clearly and
11conspicuously display the promotional price or price for the specified period of time
12together with the price that applies at the end of the promotional period or specified
13period of time.
AB207-SSA1,35,1714
(c)
Notice. A video programming provider shall provide notice concerning its
15general customer service standards to all customers. The notice shall be offered
16when service is first activated and annually thereafter. The information in the notice
17shall include all of the standards established under par. (a) and all of the following:
AB207-SSA1,35,1918
1. A listing of services offered by the video programming provider, which clearly
19describes programming for all services and all levels of service.
AB207-SSA1,35,2020
2. The rates for all services and levels of service.
AB207-SSA1,35,2221
3. Telephone numbers through which customers may subscribe to, change, or
22terminate service, request customer service, or seek general or billing information.
AB207-SSA1,35,2323
4. Instructions on the use of the video services.
AB207-SSA1,36,3
15. A description of rights and remedies that the video programming provider
2shall make available to their customers if the video programming provider does not
3materially meet the general customer service standards described in this paragraph.
AB207-SSA1,36,7
4(4) General customer service obligations. (a) A video programming provider
5shall render reasonably efficient service, promptly make repairs, and interrupt
6service only as necessary and for good cause, during periods of minimum use of the
7system and for no more than 24 hours.
AB207-SSA1,36,138
(b) All service representatives or any other person who contacts customers or
9potential customers on behalf of a video programming provider shall have a visible
10identification card with their name and photograph and shall orally identify
11themselves upon first contact with a customer. Customer service representatives
12shall orally identify themselves to callers immediately following the greeting during
13each telephone contact with the public.
AB207-SSA1,36,1414
(c) A video programming provider shall do one of the following:
AB207-SSA1,36,2015
1. Maintain a customer service facility that is located within a municipality in
16which the video programming provider provides video service and that is staffed by
17customer service representatives that have the capacity to accept payment; adjust
18bills; respond to repair, installation, reconnection, disconnection, or other service
19calls; and distribute or receive converter boxes, remote control units, digital stereo
20units, or other equipment related to the provision of video service.
AB207-SSA1,36,2221
2. Provide customers with bill payment facilities through retail, financial, or
22other commercial institutions located within the boundaries of a municipality.
AB207-SSA1,37,223
3. Provide an address, toll-free telephone number, or electronic address to
24accept bill payments and correspondence, and provide secure collection boxes that
1receive bill payments and returned equipment and that provide a printed receipt
2when items are deposited.
AB207-SSA1,37,53
4. Provide an address, toll-free telephone number, or electronic address to
4accept bill payments and correspondence, and provide a method for customers to
5return equipment to the video programming provider at no cost to the customer.
AB207-SSA1,37,16
6(5) Customer contacts. In each contact with a customer, the service
7representatives of a video programming provider, or any other person who contacts
8customers or potential customers on behalf of the video programming provider, shall
9state the estimated cost of the service, repair, or installation orally prior to delivery
10of the service or before any work is performed, and shall provide the customer with
11an oral statement of the total charges before terminating the telephone call or other
12contact in which a service is ordered, whether in person or over the Internet, and
13shall provide a written statement of the total charges before leaving the location at
14which the work was performed. If the cost of service is a promotional price or is for
15a limited period of time, the cost of service at the end of the promotion or limited
16period of time shall be disclosed.
AB207-SSA1,37,24
17(6) Notices. A video programming provider shall provide customers a
18minimum of 30 days' written notice before increasing rates or eliminating
19transmission of programming and shall submit the notice to the municipality in
20advance of distribution to customers, except that if the elimination of transmission
21of programming is outside the control of the video programming provider, the video
22programming provider shall use reasonable efforts to provide as much notice as
23possible and any rate decrease related to the elimination of transmission of
24programming shall be applied as of the date of the elimination.
AB207-SSA1,38,5
1(7) Reception. A video programming provider shall provide clear visual and
2audio reception that meets or exceeds applicable federal communications
3commission technical standards. If a customer experiences poor video or audio
4reception due to the equipment of the video programming provider, the video
5programming provider shall promptly repair the problem at its own expense.
AB207-SSA1,38,7
6(8) Bills, payment and termination. (a) A video programming provider shall
7render monthly bills that are clear, accurate, and understandable.
AB207-SSA1,38,98
(b) Every residential customer who pays bills directly to a video programming
9provider shall have at least 28 days from the date of the bill to pay the listed charges.