"440.488 Complaint procedures; hotline.
The department shall 4
promulgate rules establishing procedures to be used by the department for receiving, 5
filing, and investigating passenger complaints concerning the conduct of licensed 6
companies and participating drivers.
The department shall maintain a toll-free telephone number with voice 8
mail at the department's offices to receive complaints concerning the conduct of 9
licensed companies and participating drivers. Each participating driver shall 10
prominently display that number in the participating driver's personal vehicle at all 11
times the participating driver is engaged in transportation network services.".