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5(2) Personal data rights; consumers. (a) A consumer may invoke the
6consumer rights authorized under this subsection at any time by submitting a
7request to a controller specifying the consumer rights the consumer wishes to invoke.
8A known child's parent or legal guardian may invoke such consumer rights on behalf
9of the child regarding processing personal data belonging to the known child. A
10controller shall comply with an authenticated consumer request to exercise any of
11the following rights:
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1. To confirm whether or not a controller is processing the consumer's personal
13data and to access such personal data, unless such confirmation or access would
14require the controller to reveal a trade secret.
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2. To correct inaccuracies in the consumer's personal data, taking into account
16the nature of the personal data and the purposes of the processing of the consumer's
17personal data.
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3. To delete personal data provided by or obtained about the consumer.
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4. To obtain a copy of the consumer's personal data that the consumer
20previously provided to the controller in a portable and, to the extent technically
21feasible, readily usable format that allows the consumer to transmit the data to
22another controller without hindrance, where the processing is carried out by
23automated means, provided such controller shall not be required to reveal any trade
24secret.
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15. To opt out of the processing of the personal data for purposes of targeted
2advertising, the sale of personal data, or profiling in furtherance of decisions that
3produce legal or similarly significant effects concerning the consumer.
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(b) 1. Except as otherwise provided in this section, a controller shall comply
5with a request by a consumer to exercise the consumer rights authorized under par.
6(a).
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2. A controller shall respond to a consumer without undue delay, but in all cases
8within 45 days of receipt of a request submitted under par. (a). The response period
9may be extended once by 45 additional days when reasonably necessary, taking into
10account the complexity and number of the consumer's requests, so long as the
11controller informs the consumer of any such extension within the initial 45-day
12response period, together with the reason for the extension.
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3. If a controller declines to take action regarding a consumer's request, the
14controller shall inform the consumer without undue delay, but in all cases and at the
15latest within 45 days of receipt of the request, of the justification for declining to take
16action and instructions for how to appeal the decision under par. (c).
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4. Information provided in response to a consumer request shall be provided
18by a controller free of charge, once annually per consumer. If requests from a
19consumer are manifestly unfounded, technically infeasible, excessive, or repetitive,
20the controller may charge the consumer a reasonable fee to cover the administrative
21costs of complying with the request or decline to act on the request. The controller
22bears the burden of demonstrating the manifestly unfounded, technically infeasible,
23excessive, or repetitive nature of the request.
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5. If a controller is unable to authenticate the request using commercially
25reasonable efforts, the controller may not be required to comply with a request to
1initiate an action under par. (a) and may request that the consumer provide
2additional information reasonably necessary to authenticate the consumer and the
3consumer's request.
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6. A controller that has obtained personal data about a consumer from a source
5other than the consumer shall be deemed in compliance with a consumer's request
6to delete the personal data under par. (a) 3. by doing any of the following:
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a. Deleting the personal data, retaining a record of the request and the
8minimum data necessary to ensure the consumer's personal data remains deleted
9from the controller's records, and not using the retained data for any other purpose.
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b. Not processing the consumer's personal data except as otherwise authorized
11under this section.
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(c) A controller shall establish a process for a consumer to appeal the
13controller's refusal to take action on a request within a reasonable period of time
14after the consumer's receipt of the decision pursuant to par. (b) 3. The appeal process
15shall be conspicuously available and similar to the process for submitting requests
16to initiate action under par. (a). Within 60 days of receipt of an appeal, a controller
17shall inform the consumer in writing of any action taken or not taken in response to
18the appeal, including a written explanation of the reasons for the decisions. If the
19appeal is denied, the controller shall also provide the consumer with an online
20mechanism, if available, or other method through which the consumer may contact
21the attorney general to submit a complaint.
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22(3) Data controller responsibilities; transparency. (a) 1. A controller shall
23limit the collection of personal data to what is adequate, relevant, and reasonably
24necessary in relation to the purposes for which such data is processed, as disclosed
25to the consumer.
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12. Except as otherwise provided in this section, a controller may not process
2personal data for purposes that are not reasonably necessary to and not compatible
3with the disclosed purposes for which such personal data is processed, as disclosed
4to the consumer, unless the controller obtains the consumer's consent.
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3. A controller shall establish, implement, and maintain reasonable
6administrative, technical, and physical data security practices to protect the
7confidentiality, integrity, and accessibility of personal data. Such data security
8practices shall be appropriate to the volume and nature of the personal data at issue.
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4. A controller may not process personal data in violation of state and federal
10laws that prohibit unlawful discrimination against consumers. A controller may not
11discriminate against a consumer for exercising any of the consumer rights contained
12in this section, including denying goods or services, charging different prices or rates
13for goods or services, or providing a different level of quality of goods and services to
14the consumer. Nothing in this subdivision shall be construed to require a controller
15to provide a product or service that requires the personal data of a consumer that the
16controller does not collect or maintain, or to prohibit a controller from offering a
17different price, rate, level, quality, or selection of goods or services to a consumer,
18including offering goods or services for no fee, if the consumer has exercised his or
19her right to opt out under sub. (2) (a) 5. or the offer is related to a consumer's
20voluntary participation in a bona fide loyalty, rewards, premium features, discounts,
21or club card program.
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5. A controller may not process sensitive data concerning a consumer without
23obtaining the consumer's consent, or, in the case of the processing of sensitive data
24concerning a known child, without processing such data in accordance with the
25federal Children's Online Privacy Protection Act,
15 USC 6501 et seq.
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1(b) Any provision of a contract or agreement that purports to waive or limit
2consumer rights under sub. (2) is void and unenforceable.
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(c) A controller shall provide consumers with a reasonably accessible, clear, and
4meaningful privacy notice that includes all of the following:
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1. The categories of personal data processed by the controller.
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2. The purpose of processing personal data.
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3. How consumers may exercise their consumer rights under sub. (2), including
8how a consumer may appeal a controller's decision with regard to the consumer's
9request.
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4. The categories of personal data that the controller shares with 3rd parties,
11if any.
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5. The categories of 3rd parties, if any, with whom the controller shares
13personal data.
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(d) If a controller sells personal data to 3rd parties or processes personal data
15for targeted advertising, the controller shall clearly and conspicuously disclose such
16processing, as well as the manner in which a consumer may exercise the right to opt
17out of such processing.
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(e) A controller shall establish, and shall describe in a privacy notice, one or
19more secure and reliable means for consumers to submit a request to exercise their
20consumer rights under this section. Such means shall take into account the ways in
21which consumers normally interact with the controller, the need for secure and
22reliable communication of such requests, and the ability of the controller to
23authenticate the identity of the consumer making the request. Controllers may not
24require a consumer to create a new account in order to exercise consumer rights
25under sub. (2) but may require a consumer to use an existing account.
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1(4) Responsibility according to role; controller and processor. (a) A
2processor shall adhere to the instructions of a controller and shall assist the
3controller in meeting its obligations under this section. Such assistance shall include
4the following:
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1. Taking into account the nature of processing and the information available
6to the processor, by appropriate technical and organizational measures, insofar as
7this is reasonably practicable, to fulfill the controller's obligation to respond to
8consumer rights requests under sub. (2).
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2. Taking into account the nature of processing and the information available
10to the processor, by assisting the controller in meeting the controller's obligations in
11relation to the security of processing the personal data and in relation to giving notice
12of unauthorized acquisition of personal information under s. 134.98.
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3. Providing necessary information to enable the controller to conduct and
14document data protection assessments under sub. (5).
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(b) A contract between a controller and a processor shall govern the processor's
16data processing procedures with respect to processing performed on behalf of the
17controller. The contract shall be binding and clearly set forth instructions for
18processing data, the nature and purpose of processing, the type of data subject to
19processing, the duration of processing, and the rights and obligations of both parties.
20The contract shall also include requirements that the processor shall do all of the
21following:
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1. Ensure that each person processing personal data is subject to a duty of
23confidentiality with respect to the data.
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12. At the controller's direction, delete or return all personal data to the
2controller as requested at the end of the provision of services, unless retention of the
3personal data is required by law.
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3. Upon the reasonable request of the controller, make available to the
5controller all information in its possession necessary to demonstrate the processor's
6compliance with the obligations in this section.
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4. At least one of the following:
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a. Allow, and cooperate with, reasonable assessments by the controller or the
9controller's designated assessor.
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b. Arrange for a qualified and independent assessor to conduct an assessment
11of the processor's policies and technical and organizational measures in support of
12the obligations under this section using an appropriate and accepted control
13standard or framework and assessment procedure for such assessments. The
14processor shall provide a report of such assessment to the controller upon request.
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5. Engage any subcontractor pursuant to a written contract in accordance with
16par. (c) that requires the subcontractor to meet the obligations of the processor with
17respect to the personal data.
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(c) Nothing in this section shall be construed to relieve a controller or a
19processor from the liabilities imposed on it by virtue of its role in the processing
20relationship as defined by this section.
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(d) Determining whether a person is acting as a controller or processor with
22respect to a specific processing of data is a fact-based determination that depends
23upon the context in which personal data is to be processed. A processor that
24continues to adhere to a controller's instructions with respect to a specific processing
25of personal data remains a processor.
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1(5) Data protection assessments. (a) A controller shall conduct and document
2a data protection assessment of each of the following processing activities involving
3personal data:
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1. The processing of personal data for purposes of targeted advertising.
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2. The sale of personal data.
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3. The processing of personal data for purposes of profiling, where such
7profiling presents a reasonably foreseeable risk of any of the following:
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a. Unfair or deceptive treatment of, or unlawful disparate impact on,
9consumers.
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b. Financial, physical, or reputational injury to consumers.
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c. Physical or other intrusion upon the solitude or seclusion, or the private
12affairs or concerns, of consumers, where such intrusion would be offensive to a
13reasonable person.
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d. Other substantial injury to consumers.
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4. The processing of sensitive data.
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5. Any processing activities involving personal data that present a heightened
17risk of harm to consumers.
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(b) Data protection assessments conducted under par. (a) shall identify and
19weigh the benefits that may flow, directly and indirectly, from the processing to the
20controller, the consumer, other stakeholders, and the public against the potential
21risks to the rights of the consumer associated with such processing, as mitigated by
22safeguards that can be employed by the controller to reduce such risks. The use of
23deidentified data and the reasonable expectations of consumers, as well as the
24context of the processing and the relationship between the controller and the
1consumer whose personal data will be processed, shall be factored into this
2assessment by the controller.
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(c) The attorney general may request, pursuant to a civil investigative demand
4issued under sub. (10) (a), that a controller disclose any data protection assessment
5that is relevant to an investigation conducted by the attorney general, and the
6controller shall make the data protection assessment available to the attorney
7general. The attorney general may evaluate the data protection assessment for
8compliance with the responsibilities set forth in sub. (3). Data protection
9assessments shall be confidential and not subject to the right of inspection and
10copying under s. 19.35 (1). The disclosure of a data protection assessment pursuant
11to a request from the attorney general shall not constitute a waiver of attorney-client
12privilege or work product protection with respect to the assessment and any
13information contained in the assessment.
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(d) A single data protection assessment may address a comparable set of
15processing operations that include similar activities.
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(e) Data protection assessments conducted by a controller for the purpose of
17compliance with other laws or regulations may comply under this section if the
18assessments have a reasonably comparable scope and effect.
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(f) Data protection assessment requirements shall apply to processing
20activities created or generated after January 1, 2024, and are not retroactive.
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21(6) Processing deidentified data; exemptions. (a) A controller in possession
22of deidentified data shall do all of the following:
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1. Take reasonable measures to ensure that the data cannot be associated with
24an individual.
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12. Publicly commit to maintaining and using deidentified data without
2attempting to reidentify the data.
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3. Contractually obligate any recipients of the deidentified data to comply with
4all provisions of this section.
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(b) Nothing in this section shall be construed to require a controller or processor
6to do any of the following:
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1. Reidentify deidentified data or pseudonymous data.
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2. Maintain data in identifiable form.
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3. Collect, obtain, retain, or access any data or technology, in order to be capable
10of associating an authenticated consumer request with personal data.
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(c) Nothing in this section shall be construed to require a controller or processor
12to comply with an authenticated consumer rights request under sub. (2) if all of the
13following are true:
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1. The controller is not reasonably capable of associating the request with the
15personal data or it would be unreasonably burdensome for the controller to associate
16the request with the personal data.
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2. The controller does not use the personal data to recognize or respond to the
18specific consumer who is the subject of the personal data, or associate the personal
19data with other personal data about the same specific consumer.
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3. The controller does not sell the personal data to any 3rd party or otherwise
21voluntarily disclose the personal data to any 3rd party other than a processor, except
22as otherwise permitted in this subsection.
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(d) The consumer rights contained in subs. (2) (a) 1. to 4. and (3) shall not apply
24to pseudonymous data in cases where the controller is able to demonstrate any
25information necessary to identify the consumer is kept separately and is subject to
1effective technical and organizational controls that prevent the controller from
2accessing such information.
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(e) A controller that discloses pseudonymous data or deidentified data shall
4exercise reasonable oversight to monitor compliance with any contractual
5commitments to which the pseudonymous data or deidentified data is subject and
6shall take appropriate steps to address any breaches of those contractual
7commitments.
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8(7) Limitations. (a) Nothing in this section shall be construed to restrict a
9controller's or processor's ability to do any of the following:
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1. Comply with federal, state, or local laws, rules, or regulations.
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2. Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena,
12or summons by federal, state, local, or other governmental authorities.
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3. Cooperate with law enforcement agencies concerning conduct or activity that
14the controller or processor reasonably and in good faith believes may violate federal,
15state, or local laws, rules, or regulations.
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4. Investigate, establish, exercise, prepare for, or defend legal claims.
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5. Provide a product or service specifically requested by a consumer or the
18parent or guardian of a child, perform a contract to which the consumer is a party,
19including fulfilling the terms of a written warranty, or take steps at the request of
20the consumer prior to entering into a contract.
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6. Take immediate steps to protect an interest that is essential for the life or
22physical safety of the consumer or of another individual, and where the processing
23cannot be manifestly based on another legal basis.
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7. Prevent, detect, protect against, or respond to security incidents, identity
25theft, fraud, harassment, malicious or deceptive activities, or any illegal activity;
1preserve the integrity or security of systems; or investigate, report, or prosecute
2those responsible for any such action.
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8. Engage in public or peer-reviewed scientific or statistical research in the
4public interest that adheres to all other applicable ethics and privacy laws and is
5approved, monitored, and governed by an institutional review board, or similar
6independent oversight entities that determine all of the following:
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a. If the deletion of the information is likely to provide substantial benefits that
8do not exclusively accrue to the controller.
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b. The expected benefits of the research outweigh the privacy risks.
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c. If the controller has implemented reasonable safeguards to mitigate privacy
11risks associated with research, including any risks associated with reidentification.
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9. Assist another controller, processor, or 3rd party with any of the obligations
13under this section.
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(b) The obligations imposed on controllers or processors under this section shall
15not restrict a controller's or processor's ability to collect, use, or retain data to do any
16of the following:
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1. Conduct internal research to develop, improve, or repair products, services,
18or technology.
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2. Effectuate a product recall.
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3. Identify and repair technical errors that impair existing or intended
21functionality.