609.30(2)
(2) Plan may not penalize or terminate. A participating provider may discuss, with or on behalf of an enrollee, all treatment options and any other information that the provider determines to be in the best interest of the enrollee. A managed care plan may not penalize or terminate the contract of a participating provider because the provider makes referrals to other participating providers or discusses medically necessary or appropriate care with or on behalf of an enrollee.
609.30 History
History: 1997 a. 237.
609.32
609.32
Quality assurance. 609.32(1)(1)
Standards. A managed care plan shall develop comprehensive quality assurance standards that are adequate to identify, evaluate and remedy problems related to access to, and continuity and quality of, care. The standards shall include at least all of the following:
609.32(1)(a)
(a) An ongoing, written internal quality assurance program.
609.32(1)(b)
(b) Specific written guidelines for quality of care studies and monitoring.
609.32(1)(c)
(c) Performance and clinical outcomes-based criteria.
609.32(1)(d)
(d) A procedure for remedial action to address quality problems, including written procedures for taking appropriate corrective action.
609.32(2)
(2) Selection and evaluation of providers. 609.32(2)(a)(a) A managed care plan shall develop a process for selecting participating providers, including written policies and procedures that the plan uses for review and approval of providers. After consulting with appropriately qualified providers, the plan shall establish minimum professional requirements for its participating providers. The process for selection shall include verification of a provider's license or certificate, including the history of any suspensions or revocations, and the history of any liability claims made against the provider.
609.32(2)(b)
(b) A managed care plan shall establish in writing a formal, ongoing process for reevaluating each participating provider within a specified number of years after the provider's initial acceptance for participation. The reevaluation shall include all of the following:
609.32(2)(b)2.
2. Assessing the provider's performance on the basis of such criteria as enrollee clinical outcomes, number of complaints and malpractice actions.
609.32(2)(c)
(c) A managed care plan may not require a participating provider to provide services that are outside the scope of his or her license or certificate.
609.32 History
History: 1997 a. 237.
609.34
609.34
Clinical decision-making; medical director. A managed care plan shall appoint a physician as medical director. The medical director shall be responsible for clinical protocols, quality assurance activities and utilization management policies of the plan.
609.34 History
History: 1997 a. 237.
609.36
609.36
Data systems and confidentiality. 609.36(1)
(1)
Information and data reporting. 609.36(1)(a)(a) A managed care plan shall provide to the commissioner information related to all of the following:
609.36(1)(b)
(b) Subject to
sub. (2), the information and data reported under
par. (a) shall be open to public inspection under
ss. 19.31 to
19.39.
609.36(2)
(2) Confidentiality. A managed care plan shall establish written policies and procedures, consistent with
ss. 51.30,
146.82 and
252.15, for the handling of medical records and enrollee communications to ensure confidentiality.
609.36 History
History: 1997 a. 237.
609.38
609.38
Oversight. The office shall perform examinations of insurers that issue managed care plans consistent with
ss. 601.43 and
601.44. The commissioner shall by rule develop standards for managed care plans for compliance with the requirements under this chapter.
609.38 History
History: 1997 a. 237.
609.60
609.60
Optometric coverage. Health maintenance organizations and preferred provider plans are subject to
s. 632.87 (2m).
609.60 History
History: 1985 a. 29.
609.65
609.65
Coverage for court-ordered services for the mentally ill. 609.65(1)(1) If an enrollee of a limited service health organization, preferred provider plan or managed care plan is examined, evaluated or treated for a nervous or mental disorder pursuant to an emergency detention under
s. 51.15, a commitment or a court order under
s. 51.20 or
880.33 (4m) or
(4r) or
ch. 980, then, notwithstanding the limitations regarding participating providers, primary providers and referrals under
ss. 609.01 (2) to
(4) and
609.05 (3), the limited service health organization, preferred provider plan or managed care plan shall do all of the following:
609.65(1)(a)
(a) If the provider performing the examination, evaluation or treatment has a provider agreement with the limited service health organization, preferred provider plan or managed care plan which covers the provision of that service to the enrollee, make the service available to the enrollee in accordance with the terms of the limited service health organization, preferred provider plan or managed care plan and the provider agreement.
609.65(1)(b)
(b) If the provider performing the examination, evaluation or treatment does not have a provider agreement with the limited service health organization, preferred provider plan or managed care plan which covers the provision of that service to the enrollee, reimburse the provider for the examination, evaluation or treatment of the enrollee in an amount not to exceed the maximum reimbursement for the service under the medical assistance program under
subch. IV of ch. 49, if any of the following applies:
609.65(1)(b)1.
1. The service is provided pursuant to a commitment or a court order, except that reimbursement is not required under this subdivision if the limited service health organization, preferred provider plan or managed care plan could have provided the service through a provider with whom it has a provider agreement.
609.65(1)(b)2.
2. The service is provided pursuant to an emergency detention under
s. 51.15 or on an emergency basis to a person who is committed under
s. 51.20 and the provider notifies the limited service health organization, preferred provider plan or managed care plan within 72 hours after the initial provision of the service.
609.65(2)
(2) If after receiving notice under
sub. (1) (b) 2. the limited service health organization, preferred provider plan or managed care plan arranges for services to be provided by a provider with whom it has a provider agreement, the limited service health organization, preferred provider plan or managed care plan is not required to reimburse a provider under
sub. (1) (b) 2. for any services provided after arrangements are made under this subsection.
609.65(3)
(3) A limited service health organization, preferred provider plan or managed care plan is only required to make available, or make reimbursement for, an examination, evaluation or treatment under
sub. (1) to the extent that the limited service health organization, preferred provider plan or managed care plan would have made the medically necessary service available to the enrollee or reimbursed the provider for the service if any referrals required under
s. 609.05 (3) had been made and the service had been performed by a participating provider.
609.655
609.655
Coverage of certain services provided to dependent students. 609.655(1)(a)
(a) "Dependent student" means an individual who satisfies all of the following:
609.655(1)(a)1.
1. Is covered as a dependent child under the terms of a policy or certificate issued by a managed care plan insurer.
609.655(1)(a)2.
2. Is enrolled in a school located in this state but outside the geographical service area of the managed care plan.
609.655(1)(c)
(c) "School" means a technical college; an institution within the university of Wisconsin system; and any institution of higher education that grants a bachelor's or higher degree.
609.655(2)
(2) If a policy or certificate issued by a managed care plan insurer provides coverage of outpatient services provided to a dependent student, the policy or certificate shall provide coverage of outpatient services, to the extent and in the manner required under
sub. (3), that are provided to the dependent student while he or she is attending a school located in this state but outside the geographical service area of the managed care plan, notwithstanding the limitations regarding participating providers, primary providers and referrals under
ss. 609.01 (2) and
609.05 (3).
609.655(3)
(3) Except as provided in
sub. (5), a managed care plan shall provide coverage for all of the following services:
609.655(3)(a)
(a) A clinical assessment of the dependent student's nervous or mental disorders or alcoholism or other drug abuse problems, conducted by a provider described in
s. 632.89 (1) (e) 2. or
3. who is located in this state and in reasonably close proximity to the school in which the dependent student is enrolled and who may be designated by the managed care plan.
609.655(3)(b)
(b) If outpatient services are recommended in the clinical assessment conducted under
par. (a), the recommended outpatient services consisting of not more than 5 visits to an outpatient treatment facility or other provider that is located in this state and in reasonably close proximity to the school in which the dependent student is enrolled and that may be designated by the managed care plan, except as follows:
609.655(3)(b)1.
1. Coverage is not required under this paragraph if the medical director of the managed care plan determines that the nature of the treatment recommended in the clinical assessment will prohibit the dependent student from attending school on a regular basis.
609.655(3)(b)2.
2. Coverage is not required under this paragraph for outpatient services provided after the dependent student has terminated his or her enrollment in the school.
609.655(4)(a)(a) Upon completion of the 5 visits for outpatient services covered under
sub. (3) (b), the medical director of the managed care plan and the clinician treating the dependent student shall review the dependent student's condition and determine whether it is appropriate to continue treatment of the dependent student's nervous or mental disorders or alcoholism or other drug abuse problems in reasonably close proximity to the school in which the student is enrolled. The review is not required if the dependent student is no longer enrolled in the school or if the coverage limits under the policy or certificate for treatment of nervous or mental disorders or alcoholism or other drug abuse problems have been exhausted.
609.655(4)(b)
(b) Upon completion of the review under
par. (a), the medical director of the managed care plan shall determine whether the policy or certificate will provide coverage of any further treatment for the dependent student's nervous or mental disorder or alcoholism or other drug abuse problems that is provided by a provider located in reasonably close proximity to the school in which the student is enrolled. If the dependent student disputes the medical director's determination, the dependent student may submit a written grievance under the managed care plan's internal grievance procedure established under
s. 609.15.
609.655(5)(a)(a) A policy or certificate issued by a managed care plan insurer is required to provide coverage for the services specified in
sub. (3) only to the extent that the policy or certificate would have covered the service if it had been provided to the dependent student by a participating provider within the geographical service area of the managed care plan.
609.655(5)(b)
(b) Paragraph (a) does not permit a managed care plan to reimburse a provider for less than the full cost of the services provided or an amount negotiated with the provider, solely because the reimbursement rate for the service would have been less if provided by a participating provider within the geographical service area of the managed care plan.
609.70
609.70
Chiropractic coverage. Limited service health organizations, preferred provider plans and managed care plans are subject to
s. 632.87 (3).
609.70 History
History: 1987 a. 27;
1997 a. 237.
609.75
609.75
Adopted children coverage. Limited service health organizations, preferred provider plans and managed care plans are subject to
s. 632.896. Coverage of health care services obtained by adopted children and children placed for adoption may be subject to any requirements that the limited service health organization, preferred provider plan or managed care plan imposes under
s. 609.05 (2) and
(3) on the coverage of health care services obtained by other enrollees.
609.75 History
History: 1989 a. 336;
1997 a. 237.
609.77
609.77
Coverage of breast reconstruction. Limited service health organizations, preferred provider plans and managed care plans are subject to
s. 632.895 (13).
609.77 History
History: 1997 a. 27,
237.
609.78
609.78
Coverage of treatment for the correction of temporomandibular disorders. Limited service health organizations, preferred provider plans and managed care plans are subject to
s. 632.895 (11).
609.78 History
History: 1997 a. 27,
237.
609.79
609.79
Coverage of hospital and ambulatory surgery center charges and anesthetics for dental care. Limited service health organizations, preferred provider plans and managed care plans are subject to
s. 632.895 (12).
609.79 History
History: 1997 a. 27,
237.
609.80
609.80
Coverage of mammograms. Managed care plans are subject to
s. 632.895 (8). Coverage of mammograms under
s. 632.895 (8) may be subject to any requirements that the managed care plan imposes under
s. 609.05 (2) and
(3) on the coverage of other health care services obtained by enrollees.
609.80 History
History: 1989 a. 129;
1997 a. 237.
609.81
609.81
Coverage related to HIV infection. Limited service health organizations, preferred provider plans and managed care plans are subject to
s. 631.93. Managed care plans are subject to
s. 632.895 (9).
609.82
609.82
Coverage without prior authorization for emergency medical condition treatment. Limited service health organizations, preferred provider plans and managed care plans are subject to
s. 632.85.
609.82 History
History: 1997 a. 237.
609.83
609.83
Coverage of drugs and devices. Limited service health organizations, preferred provider plans and managed care plans are subject to
s. 632.853.
609.83 History
History: 1997 a. 237.
609.84
609.84
Experimental treatment. Limited service health organizations, preferred provider plans and managed care plans are subject to
s. 632.855.
609.84 History
History: 1997 a. 237.
609.85
609.85
Coverage of lead screening. Health maintenance organizations and preferred provider plans are subject to
s. 632.895 (10).
609.85 History
History: 1993 a. 450.
609.91
609.91
Restrictions on recovering health care costs. 609.91(1)(1)
Immunity of enrollees and policyholders. Except as provided in
sub. (1m), an enrollee or policyholder of a health maintenance organization insurer is not liable for health care costs that are incurred on or after January 1, 1990, and that are covered under a policy or certificate issued by the health maintenance organization insurer, if any of the following applies:
609.91(1)(a)
(a) The health care is provided by a provider who satisfies any of the following:
609.91(1)(a)1.
1. Is an affiliate of the health maintenance organization insurer.
609.91(1)(a)2.
2. Owns at least 5% of the voting securities of the health maintenance organization insurer.
