Effective date note
NOTE: Par. (a) is shown as amended eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
(a) “Collection agency" means any person engaging in the business of collecting or receiving for payment for others of any account, bill, or other indebtedness. “Collection agency" does not include attorneys at law authorized to practice in this state and resident herein, banks, express companies, health care billing companies, state savings banks, state savings and loan associations, insurers and their agents, trust companies, district attorneys acting under s. 971.41, persons contracting with district attorneys under s. 971.41 (5), real estate brokers, and real estate salespersons.
218.04(1)(b)
(b) “Collector" or “solicitor" means any person who, on behalf of a collection agency licensed under this section, does any of the following:
218.04(1)(b)1.
1. Collects, or attempts to collect, for others any account, bill, or other indebtedness.
218.04(1)(b)2.
2. Receives payment for others of any account, bill, or other indebtedness.
218.04(1)(b)3.
3. Solicits any account, bill, or other indebtedness for collection by the collection agency.
Effective date note
NOTE: Par. (b) is shown as affected eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
(b) “Collector" or “solicitor" means any person employed by a collection agency to collect or receive payment or to solicit the receiving or collecting of payment for others of any account, bill or other indebtedness outside of the office or the person's home.
218.04(1)(d)
(d) “General order" means an order which is not a special order.
218.04(1)(e)
(e) “Licensee" means a person licensed under this section.
218.04(1)(f)
(f) “Person" includes individuals, partnerships, associations, corporations and limited liability companies.
218.04(1)(g)
(g) “Special order" means an order against a person.
218.04(2)(a)
(a) Except as provided in par.
(b), a person may not operate as a collection agency in this state without first having obtained a license as required by this section.
Effective date note
NOTE: Par. (a) is shown as amended eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
(a) Except as provided in par. (b), a person may not operate as a collection agency or as a collector or solicitor in this state without first having obtained a license as required by this section.
218.04(2)(b)
(b) A nonresident of this state is not required to obtain a collection agency license if that person conducts collection agency activity with state residents solely by means of interstate telecommunications or interstate mail.
Effective date note
NOTE: Par. (b) is shown as amended eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
(b) A nonresident of this state is not required to obtain a collection agency license if that person conducts collection business with state residents solely by means of interstate telecommunications or interstate mail.
218.04(3)
(3) Licenses; applications; fees; bond. 218.04(3)(a)1.1. Application for licenses under the provisions of this section shall be made to the division in writing, under oath, in a form and manner acceptable to the division. Except as provided in subd.
3., an application for a license under this section shall include the following:
Effective date note
NOTE: Subd. 1. (intro.) is shown as amended eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
1. Application for licenses under the provisions of this section shall be made to the division in writing, under oath, on a form to be prescribed by the division. All licenses shall expire on June 30 next following their date of issue. Except as provided in subd. 3., an application for a license under this section shall include the following:
218.04(3)(a)1.a.
a. If the applicant is an individual, the applicant's social security number.
218.04(3)(a)1.b.
b. If the applicant is not an individual, the applicant's federal employer identification number.
218.04(3)(a)1g.
1g. The division shall utilize the nationwide multistate licensing system and registry, and the provisions of s.
224.35 shall apply, with respect to applicants and licensees under this section.
218.04(3)(a)1m.
1m. An applicant or licensee under this section shall register with, and maintain a valid unique identifier issued by, the nationwide multistate licensing system and registry.
218.04(3)(a)1r.
1r. Each licensee shall keep current and accurate all material information on file with the division and the nationwide multistate licensing system and registry as provided in s.
224.35 (6).
218.04(3)(a)2.
2. The division may not disclose any information received under subd.
1. to any person except as follows:
218.04(3)(a)2.a.
a. The division may disclose information under subd.
1. to the department of revenue for the sole purpose of requesting certifications under s.
73.0301 and to the department of workforce development for the sole purpose of requesting certifications under s.
108.227.
218.04(3)(a)2.b.
b. The division may disclose information under subd.
1. a. to the department of children and families in accordance with a memorandum of understanding under s.
49.857.
218.04(3)(a)2.c.
c. The division may disclose information to the nationwide multistate licensing system and registry as provided in s.
224.35.
218.04(3)(a)3.
3. If an applicant who is an individual does not have a social security number, the applicant, as a condition of applying for or applying to renew a license under this section, shall submit a statement made or subscribed under oath or affirmation to the division that the applicant does not have a social security number. The form of the statement shall be prescribed by the department of children and families. Any license issued or renewed in reliance upon a false statement submitted by an applicant under this subdivision is invalid.
218.04(3)(b)
(b) At the time of making application, every applicant for a collection agency license shall pay a nonrefundable fee of $1,000 to the division for investigating the application, unless the applicant is already licensed under this section, and the sum of $200 as an annual license fee for each place of business that is required to be separately licensed under sub.
(4) (a). If the cost of investigation exceeds $1,000, the applicant shall, upon demand of the division, pay the excess cost. No investigation fee is required on the renewal of a license.
Effective date note
NOTE: Par. (b) is shown as amended eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
(b) At the time of making application, every applicant for a collection agency license shall pay a nonrefundable fee of $1,000 to the division for investigating the application, unless the applicant is already licensed under this section, and the sum of $200 as an annual license fee. If the cost of investigation exceeds $1,000, the applicant shall, upon demand of the division, pay the excess cost. No investigation fee is required on the renewal of a license.
218.04(3)(c)
(c) The license fee for a collector or solicitor shall be $15, except that no license fee is required for an individual who is eligible for the veterans fee waiver program under s.
45.44. This license shall be carried as a means of identification whenever the collector is engaged in business. The license shall state the name of the employer and shall be surrendered to the division upon termination of employment. A new license is required for a change of employment.
218.04(3)(d)
(d) The division may require any licensee to file and maintain in force a bond, in a form to be prescribed by and acceptable to the division, and in such sum as the division may deem reasonably necessary to safeguard the interests of the public.
218.04(4)
(4) Issuance or denial of licenses. 218.04(4)(a)
(a) Except as provided in par.
(am), upon the filing of a license application and the payment of the applicable fees, the division shall make an investigation, and if the division finds that the character and general fitness and the financial responsibility of the applicant, and the members thereof if the applicant is a partnership, limited liability company or association, and the officers and directors thereof if the applicant is a corporation, warrant the belief that the business will be operated in compliance with this section the division shall thereupon issue a license to the applicant. A license is not assignable and, except as provided in par.
(ap), shall permit operation under it only at or from the location specified in the license. Except as provided in par.
(ap), a separate license is required for each place of business maintained by the licensee from which the licensee or its collectors or solicitors engage in the business of collecting or receiving payments for others of any account, bill, or other indebtedness of a person located in this state.
Effective date note
NOTE: Par. (a) is shown as amended eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
(a) Except as provided in par. (am), upon the filing of such application and the payment of such fee, the division shall make an investigation, and if the division finds that the character and general fitness and the financial responsibility of the applicant, and the members thereof if the applicant is a partnership, limited liability company or association, and the officers and directors thereof if the applicant is a corporation, warrant the belief that the business will be operated in compliance with this section the division shall thereupon issue a license to said applicant. Such license is not assignable and shall permit operation under it only at or from the location specified in the license, except that an employee of a licensed collection agency may work from the employee's home if the employee complies with all of the same requirements under this section and the division's rules that would apply if the employee were working within the licensed office and except that a licensed collector or solicitor may work outside the licensed office of a collection agency. A nonresident of this state may, upon complying with all other provisions of this section, secure a collection agency license provided the nonresident maintains an active office in this state.
218.04(4)(am)
(am) The division may not issue or renew a license under this section if any of the following applies:
218.04(4)(am)1.
1. The applicant fails to provide any application information required by the division.
Effective date note
NOTE: Subd. 1. is shown as amended eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
1. The applicant fails to provide any information required under sub. (3) (a) 1.
218.04(4)(am)2.
2. The department of revenue certifies under s.
73.0301 that the applicant is liable for delinquent taxes. An applicant for whom a license is not issued or renewed under this subdivision for delinquent taxes is entitled to a notice under s.
73.0301 (2) (b) 1. b. and hearing under s.
73.0301 (5) (a) but is not entitled to any other notice or hearing under this section.
218.04(4)(am)2m.
2m. The department of workforce development certifies under s.
108.227 that the applicant is liable for delinquent unemployment insurance contributions. An applicant for whom a license is not issued or renewed under this subdivision for delinquent unemployment insurance contributions is entitled to a notice under s.
108.227 (2) (b) 1. b. and hearing under s.
108.227 (5) (a) but is not entitled to any other notice or hearing under this section.
218.04(4)(am)3.
3. The applicant fails to comply, after appropriate notice, with a subpoena or warrant issued by the department of children and families or a county child support agency under s.
59.53 (5) and related to paternity or child support proceedings or is delinquent in making court-ordered payments of child or family support, maintenance, birth expenses, medical expenses or other expenses related to the support of a child or former spouse, as provided in a memorandum of understanding entered into under s.
49.857. An applicant whose application is denied under this subdivision for delinquent payments is entitled to a notice and hearing under s.
49.857 but is not entitled to any other notice or hearing under this section.
218.04(4)(ap)
(ap) An employee of a licensed collection agency may work from the employee's residence. An employee's resident address may not be presented to the public as a location or office of the collection agency, through advertising or other means of communication. No physical records of the collection agency may be maintained at an employee's residence. A separate license under par.
(a) is not required for a residence that meets the requirements of this paragraph.
218.04(4)(b)
(b) No licensee shall conduct a collection agency business within any office, room or place of business in which any other business is solicited or engaged in, or in association or conjunction therewith, except as may be authorized in writing by the division upon finding that the character of such other business is such that the granting of such authority would not facilitate evasion of this section or the lawful orders issued thereunder.
218.04(4)(c)
(c) If an applicant fails to complete the application for an initial license within 60 days after the division provides written notice of the incomplete application, the application is considered abandoned and the investigation fee shall not be refunded. An applicant whose application is abandoned under this paragraph may reapply to obtain a new license.
218.04(5)
(5) Revocation; suspension; reinstatement of licenses. 218.04(5)(a)(a) The division may suspend or revoke any license issued under this section if the division finds that any of the following applies:
Effective date note
NOTE: Par. (a) (intro.) is shown as amended eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
(a) The division may suspend or revoke any license issued under this section if the division finds that:
218.04(5)(a)1.
1. The licensee has violated any of the provisions of this section, rules promulgated under this section, or any lawful order of the division made under this section.
Effective date note
NOTE: Subd. 1. is shown as amended eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
1. The licensee has violated any of the provisions of this section or any lawful order of the division made thereunder;
218.04(5)(a)2.
2. Any fact or condition exists which, if it had existed at the time of the original application for the license, would have warranted the division in refusing to issue the license.
Effective date note
NOTE: Subd. 2. is shown as amended eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
2. Any fact or condition exists which, if it had existed at the time of the original application for such license, would have warranted the division in refusing to issue such license;
Effective date note
NOTE: Subd. 3. is shown as amended eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
3. The licensee has failed to pay the annual license fee or to maintain in effect the bond required under sub. (3) (d);
218.04(5)(a)4.
4. The licensee has failed to remit money due to any and all claimants or forwarders on or before the last day of the month following the close of the month during which the collection was effected.
Effective date note
NOTE: Subd. 4. is shown as amended eff. 1-1-25 by
2023 Wis. Act 267. Prior to 1-1-25 it reads:
Effective date text
4. The licensee has failed to remit money due to any and all claimants or forwarders within 30 days from the close of the month during which the collection was effected; or
218.04(5)(a)6.
6. The licensee has made a material misstatement, or knowingly omitted a material fact, in an application for a license or in information furnished to the division or the nationwide multistate licensing system and registry.
218.04(5)(am)
(am) The division shall restrict or suspend a license issued under this section if the division finds that the licensee is an individual who fails to comply, after appropriate notice, with a subpoena or warrant issued by the department of children and families or a county child support agency under s.
59.53 (5) and related to paternity or child support proceedings or who is delinquent in making court-ordered payments of child or family support, maintenance, birth expenses, medical expenses or other expenses related to the support of a child or former spouse, as provided in a memorandum of understanding entered into under s.
49.857. A licensee whose license is restricted or suspended under this paragraph is entitled to a notice and hearing only as provided in a memorandum of understanding entered into under s.
49.857 and is not entitled to any other notice or hearing under this section.
218.04(5)(ar)
(ar) The division shall revoke a license issued under this section if the department of revenue certifies under s.
73.0301 that the licensee is liable for delinquent taxes. A licensee whose license is revoked under this paragraph for delinquent taxes is entitled to a notice under s.
73.0301 (2) (b) 1. b. and a hearing under s.
73.0301 (5) (a) but is not entitled to any other notice or hearing under this section.
218.04(5)(at)
(at) The division shall revoke a license issued under this section if the department of workforce development certifies under s.
108.227 that the licensee is liable for delinquent unemployment insurance contributions. A licensee whose license is revoked under this paragraph for delinquent unemployment insurance contributions is entitled to a notice under s.
108.227 (2) (b) 1. b. and a hearing under s.
108.227 (5) (a) but is not entitled to any other notice or hearing under this section.
218.04(5)(b)
(b) Except as provided in pars.
(am) to
(at), no license shall be revoked or suspended except after a hearing under this section. A complaint stating the grounds for suspension or revocation together with a notice of hearing shall be delivered to the licensee at least 5 days in advance of the hearing. In the event the licensee cannot be found, complaint and notice of hearing may be left at the place of business stated in the license and this shall be deemed the equivalent of delivering the notice of hearing and complaint to the licensee.
218.04(5)(c)
(c) In the event of the death of a licensee who is a sole proprietor, the license shall terminate as of the date of death of the licensee, except the division may reinstate a license if the estate of the former licensee signifies to the division within 45 days its intention to continue the business of the agency.
